Factory reset and OBi Expert reset don't remove GV from OBi100
drgeoff:
There is reality. There is your perception of that reality. There is your narration of your perception.
Normally the second accords wirh the first of those and the third accords with the second.
This is one of those situations where at least one of those does not apply.
DaveTap:
Quote from: SteveInWA on January 06, 2016, 07:46:28 pm
I guarantee that this is being caused by forwarding one of your other OBi's calls to the OBi in question.
Think about it: if the OBi has been factory-reset, then there is only one way that it can receive calls: over the OBiTALK network. OBi devices can do this even if they're not added to a portal account.
Looking at your posting history, you've got a bunch of OBis, you've made various advanced changes, and you've lost track of what you did.
See this link.
Hi SteveInWa,
Yes I thought that too... but none of my 200 series have been modified or set to forward and all the 100 series were removed from my accounts, then reset, and set up for other friends/family... so my GV shouldn't be provisioned on them, and therefore not able to forward.
I removed all OBis from circles of trust on all accounts (I used to use that to monitor if OBis were on or offline)
The last thought I had was maybe the 110 that logs into OBiTalk with that gmail address might somehow access the GV but it uses a different password than my Gmail (and GV) and has 2 other providers provisioned so I hit Delete Device and removed the 110 from that OBi account... I even unplugged it... but GV still rings the unprovisioned OBi100.
Call logs only show the number of whichever phone I call GV from... (not an OBi number that might be forwarding)
The only thing I can think of now is that somehow one of the PBXes accounts is forwarding them somehow as a subPBX or something but as much as I had wanted and tried I was never able to get that feature to work before. I've gone though all those settings and don't see any problems and my GV is not provisioned on any of those OBis anyway, and none of the other GV numbers make this OBi ring.
Any more ideas? I'm completely lost now.
azrobert:
Did you look at the OBi100 call history like I suggested in reply#5?
If you did, what does it show?
It should give a hint where the call is coming from.
SteveInWA:
Quote from: DaveTap on January 07, 2016, 12:30:19 pm
Quote from: SteveInWA on January 06, 2016, 07:46:28 pm
I guarantee that this is being caused by forwarding one of your other OBi's calls to the OBi in question.
Think about it: if the OBi has been factory-reset, then there is only one way that it can receive calls: over the OBiTALK network. OBi devices can do this even if they're not added to a portal account.
Looking at your posting history, you've got a bunch of OBis, you've made various advanced changes, and you've lost track of what you did.
See this link.
Hi SteveInWa,
Yes I thought that too... but none of my 200 series have been modified or set to forward and all the 100 series were removed from my accounts, then reset, and set up for other friends/family... so my GV shouldn't be provisioned on them, and therefore not able to forward.
I removed all OBis from circles of trust on all accounts (I used to use that to monitor if OBis were on or offline)
The last thought I had was maybe the 110 that logs into OBiTalk with that gmail address might somehow access the GV but it uses a different password than my Gmail (and GV) and has 2 other providers provisioned so I hit Delete Device and removed the 110 from that OBi account... I even unplugged it... but GV still rings the unprovisioned OBi100.
Call logs only show the number of whichever phone I call GV from... (not an OBi number that might be forwarding)
The only thing I can think of now is that somehow one of the PBXes accounts is forwarding them somehow as a subPBX or something but as much as I had wanted and tried I was never able to get that feature to work before. I've gone though all those settings and don't see any problems and my GV is not provisioned on any of those OBis anyway, and none of the other GV numbers make this OBi ring.
Any more ideas? I'm completely lost now.
This isn't rocket science. After you factory reset your OBi, you removed all service providers from it...except one: OBiTALK. It is f'ing impossible for Google Voice to forward calls to the device directly.
Look at the OBi's own internal call log, like Robert said. It will show the ID of the calling device.
Find that OBi number on your OBiTALK portal or just turn over the boxes and look at the number printed on the bottom.
That device is forwarding the calls to your reset device.
DaveTap:
Quote from: SteveInWA on January 07, 2016, 04:27:33 pm
Quote from: DaveTap on January 07, 2016, 12:30:19 pm
Quote from: SteveInWA on January 06, 2016, 07:46:28 pm
I guarantee that this is being caused by forwarding one of your other OBi's calls to the OBi in question.
Think about it: if the OBi has been factory-reset, then there is only one way that it can receive calls: over the OBiTALK network. OBi devices can do this even if they're not added to a portal account.
Looking at your posting history, you've got a bunch of OBis, you've made various advanced changes, and you've lost track of what you did.
See this link.
Hi SteveInWa,
Yes I thought that too... but none of my 200 series have been modified or set to forward and all the 100 series were removed from my accounts, then reset, and set up for other friends/family... so my GV shouldn't be provisioned on them, and therefore not able to forward.
I removed all OBis from circles of trust on all accounts (I used to use that to monitor if OBis were on or offline)
The last thought I had was maybe the 110 that logs into OBiTalk with that gmail address might somehow access the GV but it uses a different password than my Gmail (and GV) and has 2 other providers provisioned so I hit Delete Device and removed the 110 from that OBi account... I even unplugged it... but GV still rings the unprovisioned OBi100.
Call logs only show the number of whichever phone I call GV from... (not an OBi number that might be forwarding)
The only thing I can think of now is that somehow one of the PBXes accounts is forwarding them somehow as a subPBX or something but as much as I had wanted and tried I was never able to get that feature to work before. I've gone though all those settings and don't see any problems and my GV is not provisioned on any of those OBis anyway, and none of the other GV numbers make this OBi ring.
Any more ideas? I'm completely lost now.
This isn't rocket science. After you factory reset your OBi, you removed all service providers from it...except one: OBiTALK. It is f'ing impossible for Google Voice to forward calls to the device directly.
Look at the OBi's own internal call log, like Robert said. It will show the ID of the calling device.
Find that OBi number on your OBiTALK portal or just turn over the boxes and look at the number printed on the bottom.
That device is forwarding the calls to your reset device.
I agree... but the call logs only show caller ID of the phone calling... 11 digits starting with a 1 and of course that is not an OBi number which has 9 digits usually starting with 3 for 100 series or 5 for 200 series (or 290 for soft phone)
I just tried checking an active call... which also just got me an IP address... IP search shows WOW cable Glenview IL and yes I have an OBi202 on WOW's system attached to that GV number so I checked it out
Removing GV from that OBi stopped the ringing, but I don't think I did any customizing on that OBi202... just stock dialing patterns. Now I'll have to dig... Thanks
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