Help - Dial plan
OnlyMe:
Can you simultaneously use SP1 via AA and SP2 on the physical phone to call out?
Quote from: Stewart on March 03, 2012, 01:52:37 am
If your trusted callers are calling out via the OBi's AA, you can set a different Primary Line for AA than you have for the Phone port.
Please show me how. Thanks.
jimates:
Quote from: OnlyMe on March 03, 2012, 10:40:18 am
Can you simultaneously use SP1 via AA and SP2 on the physical phone to call out?
Yes. And depending on what service you use you could also have more simultaneous calls in use.
Quote from: Stewart on March 03, 2012, 01:52:37 am
If your trusted callers are calling out via the OBi's AA, you can set a different Primary Line for AA than you have for the Phone port.
Quote
Please show me how. Thanks.
Voice Service-> Auto Attendant-> Primary Line = SP1
All calls made through the AA will use SP1 even if you set your primary line for outgoing calls to SP2.
OnlyMe:
Quote from: jimates on March 03, 2012, 11:14:49 am
Quote from: OnlyMe on March 03, 2012, 10:40:18 am
Can you simultaneously use SP1 via AA and SP2 on the physical phone to call out?
Yes. And depending on what service you use you could also have more simultaneous calls in use.
Both of my service are Google Voice. So, can I make simultaneous calls via AA and phone?
Quote
Voice Service-> Auto Attendant-> Primary Line = SP1
All calls made through the AA will use SP1 even if you set your primary line for outgoing calls to SP2.
Thank you. This certainly solved the problem I've had in my original post
OnlyMe:
Quote from: Stewart on March 03, 2012, 01:52:37 am
You need to explain your setup in much more detail. If you have a fax machine connected to the OBi's Phone port and also have a phone connected there, then if a fax comes in, you will hear a call waiting beep and will have to hang up immediately, in order for the fax to be received. This is true whether your original call used SP1 or SP2.
What is the best setup so I can receive fax or allowed trusted callers to make calls via AA on SP1 while I'm talking on SP2? I have no POTS line. Do I need to buy another OBI box to achieve this? Does Obihai have a true multi-line VOIP box in the works? Thanks for any info you can provide.
Stewart:
If a trusted caller is coming in via OBiTalk or SIP and calling out on GV, that will work properly, even when you are on an unrelated GV call from the Phone port. The OBi can handle up to four concurrent calls. You can obviously have only one on the Phone port (except for 3-way calling and call waiting). Each GV account can have two; limits on SIP accounts are determined by the provider.
If the caller is coming in on GV and out on GV, in most cases I would recommend not using the OBi at all. He would call in to his own GV account and press 2 at the main menu to make an outbound call. This results in better quality, is more reliable, and doesn't tie up any of your resources.
If you must use your fax machine to receive while on a call, you will need to buy another OBi (or perhaps an IP phone or an ATA with multiple ports). However, you may prefer to get faxes via a service that delivers them by email or web. For me, the big advantage is being able to view faxes from anywhere, on a laptop, tablet, or smartphone. You can save them on your computer forever, rather than accumulating paper files, don't kill as many trees, and can forward the fax (possibly edited) to others, without a generation loss. You can get an inexpensive local or toll-free fax number from Anveo, Callcentric, Vitelity and many others. If the number is unimportant, VoxOx is a decent free fax-enabled service.
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