What to do when OBI won't configure Google Voice?
azrobert:
Try calling the echo test.
Dial: **9 222 222 222
If this doesn't work, try hard wiring your OBi200 to your router without the OBiWiFi.
SteveInWA:
Well, you're the first person to ask about "should change to connected" ;D
If the OBi is communicating on the OBiTALK network (you can place a call to the echo test per Robert's post), and it has a green dot next to it on the OBiTALK web portal, vs. a grey dot, then I'd suggest that you next click the trash can icon next to the Google Voice configuration you added (SP1), and try again to add it. Note the name of the Google account that appears when you get the pop-up window to confirm your permission to access your Google Chat service. It's possible that you are accidentally logged into two or more different Google accounts at the same time, or you are simply logged into the wrong account (one that has never used Google Chat).
flstanleyii:
Many thanks!
I tried the echo test as suggested and all came back loud and clear. I also once again deleted Google Voice from SP1 and did a new install, double checking all the options were correct. I have but one Google account, so no danger of selecting the wrong one and even went back to Google Voice to confirm the Google Chat button was active. One thing I did notice this time around was the "chat" feature in gmail was turned off. I've since turned it back on and did a re-try, but it didn't make any difference. However, it did get me to thinking that perhaps there was another feature in Chat that may be blocking the protocol between OBi and Google Voice. Is this a possibility? If so, where should the Gmail Chat settings be to allow configuration?
In the meantime, thanks again for all your help and I look forward once again to your suggestions!
SteveInWA:
Quote from: flstanleyii on January 18, 2016, 12:03:44 pm
Many thanks!
I tried the echo test as suggested and all came back loud and clear. I also once again deleted Google Voice from SP1 and did a new install, double checking all the options were correct. I have but one Google account, so no danger of selecting the wrong one and even went back to Google Voice to confirm the Google Chat button was active. One thing I did notice this time around was the "chat" feature in gmail was turned off. I've since turned it back on and did a re-try, but it didn't make any difference. However, it did get me to thinking that perhaps there was another feature in Chat that may be blocking the protocol between OBi and Google Voice. Is this a possibility? If so, where should the Gmail Chat settings be to allow configuration?
In the meantime, thanks again for all your help and I look forward once again to your suggestions!
RE: "chat feature in gmail was turned off". That's not where you need to look. Look here:
https://www.google.com/voice#phones
You need to have Chat displayed on that page, with a check mark next to it, and you need to have made at least one outbound call using Chat in Gmail, which would have popped up a Terms of Service agreement for you to approve.
flstanleyii:
Thanks again, Steve!
I wrote a ticket to support and according to them, it's a firewall issue with the router preventing the configuration to complete Since Wifi is included in the lease, I have no physical access to the router for a by-pass, so the suggestion was made to take the unit to a friend's house and use their router to complete the connection to Google Voice. Once made, they said the OBi unit would work fine once I brought it back to my current location. Hopefully I can give that a try within the next few days, so wish me luck!
In the meantime, many thanks again for your, and everyone's, efforts in helping to solve the problem! They were all very much appreciated!
Many thanks again,
Frank
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