Some answers from Obihai Support concerning firmware updates out of warranty
yorktown:
This is a solution that works for the Obi100 device: http://www.obitalk.com/forum/index.php?topic=11256.msg73954#msg73954
ceg3:
I have yet to encounter the 10.00 fee, so I'm not sure what I will do when my current OBi200 is out of warranty in July. Maybe they should extend the warranty to say two years and then we just might replace our OBi's every two years rather than paying for extending warranty. In this fairy tale the price is also lowered to about 25.00 for the 200. ;D
Mango:
Or, just install firmware updates manually (if you really need them) and pay $0.
BobTeatow:
I got hit with the $10 update today. I bought it for my wife's OBI 110.
I didn't want to pay again for my OBI 100...
I tried using the "latest" pointer from this forum....
But the latest was not posted....
Had to look at the version number on my wife's obi (via a service screen).
Got 1.3.0-2886 --- googled that and found a link to the official download under fw.obihai.com
BUT fw.obihai.com will not display an index of all available updates...
WHY THE HECK NOT? Would have saved much aggravation... I actually did look there before forking over the $10...
The $10 wouldn't be a big deal... BUT --- It was very rudely presented...
First my Google voice service stopped working, yesterday.
Then I re-authenticated and it worked, yesterday...
Then broken again this morning ... And I saw the $10 hold up message....
No D.I.Y. download offered there....
Then it's $10 per device, instead of per OBITALK signin/account....
GEEE... Did I miss a polite email from OBIHAI that was sent a week or two before my service just "broke"...
NOPE...
I am getting promotional offers ... So why not a service about to be interrupted if you don't take action message.... NOPE ... It breaks and holds me up for $10... Not very classy...
Up to today, I was unconditionally recommending OBIhai products...
Now... not sure...
dircom:
For a $30-70 device that does miracles, I will not complain.
You can spend $1500 on a new refrigerator, and only get a one year warranty.
So far, Obi provides free updates, and the forums are full of info
Obviously they could do a better job at communication.
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