Phonepower...no more $35/yr plan?
flinchlock:
Very Funny. ;D
brianSC:
So, my 2 years of service with Vestalink is coming to a close. I paid them $90 for 2 years of "unlimited" back during the scramble to replace the supposed end of Google voice. Vestalink has worked like a champ, but nearly doubled their rate for my pending renewal, so I cancelled my renewal and came across Phone Power. Since their cheaper lite plan was no longer available, I bought the 59.95 yearly plan, was assigned a temporary number, and had my new service provisioned/configured the next day and was trying out calls on my SP2 slot of my Obi200 within minutes.
On the sign-up page they mentioned an offer to port in my phone number and that they have "no hidden fees", etc. So with my temporary new number up and running, I then logged into my Phonepower account and filled out the port request to bring my number over from Vestalink. To my surprise, when I clicked the final button to finish the port request, a dialogue box popped up to inform me that I would be charged a one-time $15 port fee! That just happens to be 25% of the whole year of service! I stopped right there and requested a refund for the 59.95. I cannot trust a company who basically lies to me to get me to buy their service so they can stick it to me for more $ after the purchase.
I emailed my customer service rep at Vestalink and he agreed to match their 59.95/yr if I renew, so I will just stay with them. At least they told me up front 2 years ago that their price would go up at renewal.
RFC3261:
Quote from: brianSC on April 16, 2016, 07:13:46 am
On the sign-up page they mentioned an offer to port in my phone number and that they have "no hidden fees", etc. So with my temporary new number up and running, I then logged into my Phonepower account and filled out the port request to bring my number over from Vestalink. To my surprise, when I clicked the final button to finish the port request, a dialogue box popped up to inform me that I would be charged a one-time $15 port fee! That just happens to be 25% of the whole year of service! I stopped right there and requested a refund for the 59.95. I cannot trust a company who basically lies to me to get me to buy their service so they can stick it to me for more $ after the purchase.
While I agree the entire pricing process should be clearer (for pretty much all vendors), and you should not need to spend hours digging into all the minutia, they do state in their wiki at http://www.phonepower.com/wiki/FAQ-Getting_Started
Code:
Is there an additional cost for me to transfer (port) over my number?
There are no additional costs when porting over a number at the start of service.
Note: If you start service with a new number and later wish to transfer your existing number over to us, a $15 Number Change fee will be applied to the order.
So (apparently) you should not have started with a temporary new number...
brianSC:
Not possible. On the signup page there was no option to port my number in. I called them because of this, and they said I would have to first choose a temporary number when I sign up, then once my account was created (takes 24 hrs, btw), then I could go in and request to port in my number in. Never was there mention of a considerable fee.
I posted this not because $15 is a lot of money, but because it bothered me that they don't tell you the cost up front. Saying "No hidden fees" and then trying to slip in an overpriced porting fee, is a shady business tactic at best.
brianSC:
Another family member experienced the same thing back in December, about having to choose a new temporary number when signing up, and then having to start a port request the next day. He was able to choose the Phonepower "Obi Lite" plan at that time, however, and was NOT charged a porting fee.
Navigation
[0] Message Index
[#] Next page
[*] Previous page