GV - Call received but cant hear the other end

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skyking_comms:
Thank you SteveInWA - Digging further I now realise the caller in the UK is actually using a SIP provider (VOIP Stunt) - They call out using SIP and receive calls via their landline. Unfortunately I can't find a contact email address for VOIP Stunt and can't see any settings for them to change on their Gigaset N300A device that might make a difference.

Now wondering if there's a problem calling from a SIP provider to GV or whether it's just the routing like you mention.

Thanks again

SteveInWA:
There's no general, universal problem with SIP VoIP providers' customers calling GV numbers.  However, it's the issue  described:  the smaller providers like that one often go with the cheapest transit carriers they can find, and problems occur.  There's nothing that can be done about it, other than to switch carriers.

SteveInWA:
Perhaps one of the UK users here will chime in with some carrier recommendations.

gsmlnx:
Uk user here

I use the following (in order of most traffic sent and shows the primary use of each ITSP)

1. sipgate.co.uk - all incoming calls, outgoing UK landlines, 999 (aka E911), some premium numbers
2. localphone.com - all outgoing mobile calls, freephone, some premium numbers
3. voipfone.co.uk - some premium numbers, 999 (aka E911)

Configured as a trunk group so I have failover between providers so all 3 configured to offer freephone, mobile.

localphone are cheap to test as you can credit £1 by Paypal so not much lost of it does not work out. The other 2 have £10 initial minimum while sipgate basic offers a free incoming number (DID)

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