Obi200 won't ring with newly ported Google Voice number
BobHucker:
OK, thanks. I've reconfigured as you suggested, and it works. I wish they'd put more of this in the documentation. :)
unsmiley:
Quote from: SteveInWA on February 03, 2016, 12:34:47 pm
The reason I asked about whether or not calls would correctly forward to a regular number (vs. just Chat), is that you specifically said that the GV account hosting the newly-ported number was only set to forward to Chat. You didn't mention that you had tested it already with another forwarding number.
As to your question about why it mattered, since outbound calling works: that's not how VoIP works. Outbound calling is provisioned and operates separately from inbound calling. When a number is ported, the gaining carrier first provisions your service to make outbound calls using their trunks, and displaying your number's caller ID. This is completely independent of routing inbound calls, which involves the carrier working with NPAC to assign their phone switch LRN to your number, so inbound calls know which switch to send the calls. This can take another day or more, and it can get screwed up royally when people immediately port from the second carrier to the third carrier.
There is no need to make that inbound call route setting. Making arcane changes like that, only causes problems down the road, exactly like you just experienced, when people don't recall that they changed something in the past.
The correct way to use Callcentric with Google Voice and an OBi, is to remove the check mark to the left of Chat in your Google Voice settings, and only have a check-mark next to the Callcentric number. Google Voice only forwards to check-marked destinations. Outbound calling is enabled by simply having Chat added to your GV account, and inbound calling is enabled via the check-mark.
So are you saying to be patient immediately after a completed port to Google Voice? My number was successfully ported to GV this morning, and I can make outbound calls via OBI200 using this number, but my phone does not ring for incoming calls. I have spent several hours trying to figure out what is wrong until I came upon this forum. Are you saying I should just wait a couple of days to see if inbound calling gets enabled? (FYI: I am using an OBi 200 with preexisting GV number from another Google account on SP1. I added the new ported number as SP2. I do not have Callcentric, don't even know what that is). Thanks for any help.
Lavarock7:
I can attest that outbound and inbound connections differ.
I ported a number away from a provider and used it with a new provider for years. When I connected the old Linksys up again I got a dialtone. I dialed my cell and saw that it was my old ported number still active with the old provider.
Once during a port, both new and old providers rang simultaneously.
I agree, wait a while.
BobHucker:
Quote from: unsmiley on March 02, 2016, 12:24:14 pm
So are you saying to be patient immediately after a completed port to Google Voice? My number was successfully ported to GV this morning, and I can make outbound calls via OBI200 using this number, but my phone does not ring for incoming calls. I have spent several hours trying to figure out what is wrong until I came upon this forum. Are you saying I should just wait a couple of days to see if inbound calling gets enabled? (FYI: I am using an OBi 200 with preexisting GV number from another Google account on SP1. I added the new ported number as SP2. I do not have Callcentric, don't even know what that is). Thanks for any help.
No, don't just wait. If you are forwarding through Callcentric to get caller ID names, as I am, then follow SteveInWA's suggestions above and it will work. If not, be sure the checkbox for forwarding to Google Chat is selected.
unsmiley:
Quote from: BobHucker on March 02, 2016, 12:43:20 pm
Quote from: unsmiley on March 02, 2016, 12:24:14 pm
So are you saying to be patient immediately after a completed port to Google Voice? My number was successfully ported to GV this morning, and I can make outbound calls via OBI200 using this number, but my phone does not ring for incoming calls. I have spent several hours trying to figure out what is wrong until I came upon this forum. Are you saying I should just wait a couple of days to see if inbound calling gets enabled? (FYI: I am using an OBi 200 with preexisting GV number from another Google account on SP1. I added the new ported number as SP2. I do not have Callcentric, don't even know what that is). Thanks for any help.
No, don't just wait. If you are forwarding through Callcentric to get caller ID names, as I am, then follow SteveInWA's suggestions above and it will work. If not, be sure the checkbox for forwarding to Google Chat is selected.
I am not using CallCentric. Just Google Voice and the OBi. And the checkbox for forwarding to Google Chat is selected.
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