LLDP support for Obi200 devices
SamO:
Ah.. I see. I got the impression from the tone of your initial response that you spoke for Obihai.
Regardless, I did already open a ticket but since this is not a problem with the device or a bug in its firmware, I was simply told "it doesn't support that" and the ticket was closed. I wasn't provided with any official options to request this feature (or the DHCP one I asked for in a different post). This forum seemed like the only avenue, having hunted around on the web site.
I appreciate that you took the time to indicate that my suggestions will be ignored by Obihai. That's unfortunate.
-Sam
SteveInWA:
Here's the thing:
The standard, user-friendly, "Level 1 tech support" answer would have been:
"Thank you for your valuable feedback! We welcome suggestions; please follow this procedure to submit your suggestion...blah blah blah." In which case, you'd be directed to some spot to submit your request.
I'm just reporting that this forum has evolved to be primarily a user-to-user tech support discussion. Yes, the suggestions/feature requests section exists. Yes, you are welcome to add your suggestions. Will someone at Obihai read it? Probably, at some point in time. But, you were asking for some specific provisioning functions, presumably for multiple devices, presumably something you'd need now, and experience has shown that the best way to discuss that sort of pre-sales question is to contact the company directly, not via a forum post, which may or may not be responded-to in a timely fashion.
I could have ignored your posts, but I thought that directing you to contact the company over the phone or via a support ticket would help get a faster response.
SamO:
Thanks for the explanation. I think we got off to a bad start. I honestly thought you were replying on behalf of Obihai. You have to admit it would be bad form for a company rep to tell me suggestions aren't taken in the request forum. But I see you're telling me, "Sorry to have to tell you this but Obihai employees don't really read these forums."
I'll try to contact them by phone tomorrow and see if I get better response than by email.
-Sam
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