Bandwidth Control

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SteveInWA:
If that level of stoopidity is representative of TWC's Tier 3 support, I'd hate to think of how painful it would be to talk to their Tier 1 support.  There is no need for QOS settings in your case, unless you are running a content streaming server farm in your house.

ceg3:
 ;D Nice, Steve.  Solid, simple truth for a simple-minded user.  No truer words have been spoken about tier 1 at TWC.

SteveInWA:
The only thing that that person said (at least, if I understood your interpretation of it), that had a grain of truth to it, was the comparison of VoIP supplied by TWC vs. VoIP supplied by a third party. 

The major cable companies who offer VoIP via a "triple play" bundle are generally also CLECs (Competitive Local Exchange Carriers), who control the entire path of the call, including the PSTN and VoIP portions of the call.  They typically run VoIP exclusively on their own managed IP networks, instead of the unpredictable public Internet, so they are able to use QOS and traffic shaping technology to provide dedicated, protected bandwidth for the calls.  So:  VoIP from Comcast, TWC, etc, is generally going to be more reliable and have fewer audio quality issues.  Another example of "you get what you pay for".

ceg3:
Your understanding of how TWC handles the VOIP portion of their phone system is consistent with what the Tier 3 guy said.  I would like to use TWC, but like you said, you have to pay more for it than I do PhonePower over OBi.  I think you can get it for 10.00 (before taxes and fees) for the first year and then of course you will have to work at it to keep that rate.

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