Can anyone help? Here is my last post to Anveo support, to which i have had no response. Just sent this same letter to Obi Support and am waiting to see if i hear anything from them. In the meantime if anyone has any info that would help (other than i should not have used Anveo) it would be appreciated.
Yesterday's ticket # C3195044
Still Have major problems. Yesterday, i ported 2 Ringto accts over to Anveo. I got some help from Anveo on the 2nd one. And now that seems to be properly ported.
We have to phone systems in this house. Both are on the Obi 100 devices. Prior to the porting, both devices have worked without incident.
Phone A: xxx xxx xxxx
Problems: 1. When making outbound call, it takes 15+ seconds to hear the ringing start at the other phone.
2. Calls don't make it thru to other party, they hear thier fone ring and answer but the line is dead.
3. Callers seem to be able to call in, (tho it is hard to say for sure that we are not missing calls)and we answer and can talk ok, Good quality.
4. Cannot call phone B, call starts ringing phone B at about 22 seconds, phone B rings nomally and caller id works, but answering call does not work, dead line.
Phone B: (xxx) xxx xxxx
1. Calling phone A, sometimes will ring but cannot answer, dead air. Caller id works and shows that
Phone b called. Sometimes i just get an error message.
2. Calls don't make it thru to other party, they hear their fone ring and answer but the line is dead.
3. Callers seem to be able to call in, (tho it is hard to say for sure that we are not missing calls)and we answer and can talk ok, Good quality.
4. Cannot call phone A, call starts ringing phone B at about 22 seconds, phone A rings normally and caller id works, but answering call does not work, dead line.
5. Have noticed that Obi 100 for phone B, has the Phone light go out for short time when Phone B is not being used. This never happened until the porting over to Anveo.
Obi 100 for phone B is connected to a second router in the home and has been for a long time, the other is connected directly to the wifi router. Can't see that making a difference, but still wanted to mention it. Again this whole configuration worked without issue before the porting over.
Obviously this is a major problem for us. Please help poor me.
Thanx, Scott
Update, tried using our 2 different obi phones to call one another using the 9 digit Obi number and they work that way, good quality. This tells me there is still no problem with the two phone systems.
