E911 Setup Help
SteveInWA:
You can browse the forum for discussions on how Callcentric and Anveo's 911 service provider uses these specially-assigned phone numbers for 911 service. They are real phone numbers, not fakes. They're used because customers may not have their own inbound DID, or may have multiple DIDs. Assigning these special phone numbers enables the E911 call center to call you back if the call is dropped during the emergency.
If it passes the 933 test, then yes it is working as designed. The 933 test is contacting the 911 service provider, which is confirming to you, over the phone, that it has successfully set up your service.
The paid or free DID(s) you get are up to you, and have nothing to do with how 911 service will work. 911 is provisioned to your Callcentric account, not to a specific DID.
lexluthor:
So the 911 operator will never expect that the person calling 911 will know the number that the 911 operator is seeing? That won't slow anything down?
If I do get the free DID, does that replace the number CallCentric assigned when dialing 933 (and when dialing 911 for real)?
SteveInWA:
You're over-thinking this.
Think of E911 as a separately-provisioned service. As I explained, you might have a dozen different inbound DID numbers on your account, or none at all. E911 doesn't use any of your phone numbers as caller ID.
You call 911. Callcentric's switch sees "911", and specially routes that call to their third-party 911 service provider, which uses the standard government 911 system to connect you to your PSAP (your city or county's emergency dispatch center). The operator who answers your call will see your street address, as programmed-in by you and the 911 service provider during setup. That's all that matters. If they need to call you back, they just click a button, and the system calls you back via that special phone number.
None of this has anything whatsoever to do with whatever inbound DIDs you may or may not purchase or get for free.
SteveInWA:
Think of it this way:
In an emergency, the only thing that matters is finding you at your physical location (street address), and being able to talk to you. The telephone number being used to talk to you is completely irrelevant, as long as it works.
SteveInWA:
See this post, with a quote from Callcentric, regarding their 911 service:
https://www.obitalk.com/forum/index.php?topic=3640.msg72155#msg72155
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