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Author Topic: Cannot setup my OBI 200 device  (Read 1706 times)
mobileone
Newbie
*
Posts: 1


« on: February 23, 2016, 02:52:39 pm »

I have been unable to setup my Anveo account at OBI.

And OBI has been no help at all.

I dial **5 4568 and it says that it has been sent to the server.  But the connection is still offline.

See the attached file.

Can anyone tell me how to correct this?

Thank you for your help.




* OBI Dashboard.png (19.47 KB, 975x299 - viewed 384 times.)
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SteveInWA
Hero Member & Beta Tester
*****
Posts: 6445



« Reply #1 on: February 23, 2016, 03:27:01 pm »

Start troubleshooting here:  http://www.obihai.com/support/troubleshooting/sg/adddev
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Mobile1
Newbie
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Posts: 3


« Reply #2 on: February 23, 2016, 04:43:52 pm »

I cannot call **9 222-222-222.

My OBI 200 is in my router's DMZ.
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SteveInWA
Hero Member & Beta Tester
*****
Posts: 6445



« Reply #3 on: February 23, 2016, 04:51:16 pm »

Which LEDs are lit?

Dial ***1 from the phone attached to the OBi.  Does it read back a valid IP address on your network?
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