The problem is that the account portal lists my OBI110 as a softphone. See the attached image of the dashboard. I can't find the actual OBI110 device anywhere, even though it functions just fine... I can administer the OBI110 on its own account management, but I'd like to be able to administer it through the account portal.
BTW, when I go to "Edit Profile" -> "View Softphone on Dashboard" and uncheck it, it does disappear from the Dashboard, but teh OBI110 still does not show up among my devices.
BTW, as you can see, I have several devices (one disconnected for the moment). Originally I had a separate account for each of them, but then I have consolidated them under a single account. That's when this has happened, I guess, though I'm not sure. Is it possible that the OBI110 as a device would still show up under an old account and as a softphone here? (That would be a problem... I don't remember those account credentials...) Note that the accounts were/are completely independent.