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Author Topic: Obi100 & anveo, No Joy  (Read 10618 times)
bevjeanweckel
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Posts: 4


« on: March 08, 2016, 09:50:00 am »

Here I go again. . . .

Running two obi 100's, roughly 1 month ago we switched them both to anveo since ring.to went paid. Had a lot of trouble with the initial setup but got it sorted out eventually. Had two weeks of great service and now they have both gone belly up again. Nothing in the home changed, in fact we were out of town for 2 days. They worked up until 5 min. before leaving and when home they are both showing “register failed 401   unauthorized”. I have deleted sp1 and reprovisioned, it will then come up as registered but sp2 will now show the same “register failed 401   unauthorized”, fix that one and sp1 is back to “register failed 401   unauthorized”. This is all on phone sys A, sys B was working still. Now with all the unplugging and cable switching, restarting and an occasional rain dance, sys B is now belly up too. I have also gone into expert settings and unchecked the itsp sip a and b for both on the sip accounts on sys A, as suggested by obihai for routers that don't have sip/alg settings available. I ran out and bought a new wifi router (linksys n300) that has sip/alg and had no luck with that either. Pretty much at wits end with this. If this system/configuration can't successfully reset or reprovision it self after a router/modem restart, or even an occasional power outage, then what good is it.  Any one with any thoughts or hints, it would be appreciated. When chkng my anveo acct, all seems to be in order, and both accts ( for the two systems we have) are less than a month old, paid up  etc.

Here is the last email to obi support from my initial problems about 3 weeks ago. It might give some more info:

We have two phone systems in this house. Both are on the Obi 100 devices. Prior to the porting, both devices have worked without incident.
Phone A:  xxx xxx xxxx
Problems: 1. When making outbound call, it takes 15+ seconds to hear the ringing start at the other phone.     
        2. Calls don't make it thru to other party, they hear thier fone ring and answer but the line is dead.
        3. Callers seem to be able to call in, (tho it is hard to say for sure that we are not missing calls)and we answer and can talk ok, Good quality.
        4. Cannot call phone B, call starts ringing phone B at about 22 seconds, phone B rings nomally and caller id works, but answering call does not work, dead line.
       
Phone B:  (xxx xxx xxxx
       
        1. Calling phone A, sometimes will ring but cannot answer, dead air. Caller id works and shows that
           Phone b called. Sometimes i just get an error message.
        2.  Calls don't make it thru to other party, they hear their fone ring and answer but the line is dead.
        3. Callers seem to be able to call in, (tho it is hard to say for sure that we are not missing calls)and we answer and can talk ok, Good quality.
        4. Cannot call phone A, call starts ringing phone B at about 22 seconds, phone A rings normally and caller id works, but answering call does not work, dead line.
        5. Have noticed that Obi 100 for phone B, has the Phone light go out for short time when Phone B is not being used. This never happened untill the porting over to Anveo.
Obi 100 for phone B is connected to a second router in the home and has been for a long time, the other is connected directly to the wifi router. Can't see that making a difference,


All of this above is still pertinent to my issue.
 
I wonder if I made a mistake using this system. I am the caregiver for my elderly mom, and she needs to have a reliable phone for the few times when I am able to get out of the house, The only thing that keeps me trying is that I had good service while using obi 100 and ring.to, I have also used magic jack years ago and then google voice jack. Didn't have any of these problems with any of those.
Thanks, scott
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LTN1
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Posts: 478


« Reply #1 on: March 08, 2016, 11:29:00 am »

I am the caregiver for my elderly mom, and she needs to have a reliable phone for the few times when I am able to get out of the house, The only thing that keeps me trying is that I had good service while using obi 100 and ring.to, I have also used magic jack years ago and then google voice jack. Didn't have any of these problems with any of those.
Thanks, scott

Go with what is reliable. However, if it was me, I'd pay for a landline for my mother. Most states will allow for lower income/disabled people to have a basic landline for 1/4 of what an ordinary customer pays.

The only question is how much you are willing to gamble in using a VoIP service for your elderly mother--especially when the electricity goes down. Even the best VoIP service will not work in a power outage--unless there is a battery backup--and that won't last long.

If you are tempted to tell me how reliable VoIP phone services have been for you up until this point--no need--I can understand. The bottom line in going back and forth is what are you willing to pay for reliability and peace of mind--that's all.
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bevjeanweckel
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Posts: 4


« Reply #2 on: March 08, 2016, 11:51:08 am »

Good point on the discount service for elderly, thanx, will look into that. Still need to get them up and running for the interim. Yes, that was the reason i got her on this too. To save her money. Will prob give this one more chance and see how long i go without an incident ( assuming i get it up and running real soon), then if this happens again i will be prepared to switch back to att or something. At any rate thanx for the thought and reply.
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dircom
Sr. Member
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Posts: 425


« Reply #3 on: March 09, 2016, 08:32:39 am »

re:
..... I am the caregiver for my elderly mom, and she needs to have a reliable phone....

 Traditionally a copper based phone system has been the most reliable.  (using a non cordless phone) as 48VDC power comes from the central office.

However, Verizon for instance does not seem to want to keep their copper lines in good repair.  If you have Fios,  or CATV phone systems, you are subject to power outages, and modems or ONT's in the mix. 
It's hit or miss if the rest of the traditional phone companies still offer copper service.  They might only offer voip (although they would manage it, not you)

But as you are finding out voip can be vexing at times, and there are many elements in the mix.  Power, Internet provider, router, voip hardware, the phone
« Last Edit: March 09, 2016, 08:35:18 am by dircom » Logged
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