OBI200 stopped working suddenly
PatriotBoy:
I was using ObiTalk for 3 weeks and it suddenly stopped working couple of weeks ago. I made sometime to fix it this weekend.
Initially it would give me a dial tone but when I try to call a number, it would read out some connection not available kind of message. So I decided to hard reboot. I deleted device in my ObiTalk account. Now, the machine keeps restarting irrespective of depress the reset button. I don't hear a dial tone on the connected phone even when the lights are stable.
I'm going mad and frustrated on this. Any suggestions on what to debug ?
SteveInWA:
Hi:
Let me make sure I understand the present condition of your OBi. Connect the device to power. Let it sit there for a minute. Now, which lights are on, and which are flashing, vs. continuously on?
SteveInWA:
Adding to my previous post:
Disconnect the Ethernet cable from the OBi. Disconnect the power cable from the OBi. Wait a few seconds, then, with only the telephone cord, not the Ethernet cable plugged in, plug in the power cable. The left-most LED should be solid red for a few seconds, then change to solid green for a few more seconds, then it should start blinking green. The right LED (for the VoIP service) should come on, and then go off after a few seconds. The left-most LED should be slowly blinking, and the other LEDs should be off. This is because there is no network cable connected, so the OBi can't get an IP address.
Now, pick up the phone handset. The right-most LED should start slowly blinking, and you should hear a dial tone. Does that exact sequence happen, and can you hear a dial tone?
If you can't get this far, then either your OBi or its power supply are bad. If you have another 12VDC @ 1A power supply available, try swapping it. If the device still fails, it's defective.
If the test above DID work, then key in ***8 then at the prompt, key in 1, to restore factory defaults. Give the device time to do this, for a good minute or so. Pick up the phone again. Do you hear a dial tone? If so, power off the OBi, reattach the Ethernet cable, and power it on again. After rebooting, the left-most LED should be on solid, the middle LED should be flickering, and the right-most LED should be on solid, and you should have a dial tone. Are you now at that point?
PatriotBoy:
The left-most LED should be solid red for a few seconds, then change to solid green for a few more seconds, then it should start blinking green. The right LED (for the VoIP service) should come on, and then go off after a few seconds. The left-most LED should be slowly blinking, and the other LEDs should be off.
This part is happening. After this, power LED turn red and the process repeats.
The rightmost LED is never going on.
Following is the current sequence
Power stead Red - > power flashing green -> power green steady > internet led green flashing -> power green slow flashing -> power green fast flashing -> power steady red -> repeat
SteveInWA:
You have a hardware problem. Do you have a spare power supply you can try swapping with the power supply that came with the OBi? If so, try that. If not, is the device less than a year old? If so, open a support ticket with Obihai. If not, time to buy a new OBi.
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