I set up my new OBi202 with Google Voice following these steps:
1. Physically installed on my network and phone per quick-start guide
2. Set-up OBiTALK account, logging into OBiTALK using my Google account, which was then a non-gmail account.
3. Tried to setup device using this account-- did not work-- but finally got it to work by creating a Gmail account under the same Google Voice account per
http://www.obitalk.com/info/faq/GV-and-the-OBi/nonGmail-Username-with-GV-on-OBi4. Successfully setup device using the Gmail account.
One day later, I can still make and receive voice calls using my GV number via the OBi's phone port, but now when I sign in to OBiTALK, it does not show my device in the dashboard-- indeed, it offers to add a new device and do GV setup all over again... except that doesn't work when I try: I get the error message, "The device has joined the network before, under another user's account. If you want to add this device, please do a factory reset and click Try Again." However, the first step of a factory reset is to remove the device from my OBiTALK account, which of course I can't do if it doesn't show up in my dashboard.
I suspect that the OBiTALK portal still saw me as logged in under my non-gmail account when I setup the device, but now sees me only with the new Gmail account name. (It's the same account; I just created a new Gmail address under the existing Google account, along with my GV number.)
So I can still use my phone with GV, but i can't make any further configurations-- like adding Anveo E911 service. Any suggestions?
