OBi202 vanished from Dashboard after setup w/formerly non-gmail Google account

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TheMiceWereFurious:
I set up my new OBi202 with Google Voice following these steps:
1.  Physically installed on my network and phone per quick-start guide
2.  Set-up OBiTALK account, logging into OBiTALK using my Google account, which was then a non-gmail account.
3.  Tried to setup device using this account-- did not work-- but finally got it to work by creating a Gmail account under the same Google Voice account per http://www.obitalk.com/info/faq/GV-and-the-OBi/nonGmail-Username-with-GV-on-OBi
4.  Successfully setup device using the Gmail account.

One day later, I can still make and receive voice calls using my GV number via the OBi's phone port, but now when I sign in to OBiTALK, it does not show my device in the dashboard-- indeed, it offers to add a new device and do GV setup all over again... except that doesn't work when I try:  I get the error message, "The device has joined the network before, under another user's account. If you want to add this device, please do a factory reset and click Try Again."  However, the first step of a factory reset is to remove the device from my OBiTALK account, which of course I can't do if it doesn't show up in my dashboard.

I suspect that the OBiTALK portal still saw me as logged in under my non-gmail account when I setup the device, but now sees me only with the new Gmail account name.  (It's the same account; I just created a new Gmail address under the existing Google account, along with my GV number.)

So I can still use my phone with GV, but i can't make any further configurations-- like adding Anveo E911 service.  Any suggestions?

LTN1:
You can either log out of all Google accounts in the browser that you are using to log into OBiTalk then use the correct account to log on - or - try using private browsing and log into the OBiTalk site using the correct account.

This is not an OBi issue...it is likely a browser issue. Try cleaning your browser cache also if you don't know how to do the above suggestions.

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