Obi 200s ring on inbound, caller can hear me, I can't hear them

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SteveInWA:
In that case, your router(s) are the most likely culprit, but just to eliminate the possibility of a setup issue on the OBis, I suggest removing one of them from your OBiTALK dashboard, then disconnect its Ethernet cable, dial ***8 on the attached phone, and then press 1 to factory reset the OBi.  Then, power it off, reconnect the Ethernet cable, power it back on, add it back to the OBiTALK dashboard, and re-do the Google Voice account setup, on just one of your two Google Voice accounts.  Test inbound calls.  Does it work now?  If so, add the other Google Voice account and re-test.  Be careful when adding Google Voice accounts, to observe the gmail address in the pop-up window, to ensure you are linking to the correct account.

erkme73:
Between replies, I'd sent a ticket to OBi.  In the interim, they responded saying they'd updated the firmware on both OBi200 boxes.   Odd, since the dashboard showed they were current.  They said to try it and see if it didn't fix the issue - and if not, I should set my router's DMZ to the OBi box.   I didn't see their response before I went at your fix... So now I don't know whether it was their update, or the deletion and re-addition of the boxes to my account.  Either way, the first inbound call worked!    I'll play with it some more over the next few hours.

As for the DMZ, I am curious how OBi support thinks I can point my DMZ to TWO boxes at the same time... SMH...

SteveInWA:
I suspect that you just needed to delete the Google Voice accounts off of your OBis, and re-create them from scratch.

erkme73:
Regretfully either the problem never resolved completely, or it simply returned.  I'm once again back to having most of my inbound calls w/o caller audio - just as before. 

I've replied to the customer service email (that suggested I point my DMZ to BOTH of my OBi boxes) letting them know that their firmware upgrade did not solve the issue.

Nothing like hearing my wife mumble "nothing ever works around here"... when she misses an important call because she can't hear the caller... ugh.

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