Two devices in conflict
Taoman:
Quote from: SteveInWA on April 07, 2016, 08:01:26 pm
There were SO many wonderful Car Talk conversations, like the guy who wanted advice on a submarine, or the caller whose dog got carsick and puked right into the dashboard vent (I think they told him/her to drive the car into the lake or set it on fire).
One of my favorites was when a guy called in about some older Ford that he had had for 20 some years. In that time, he had NEVER changed the oil in the vehicle. Not once. So he was asking if they thought he should change the oil now. They both yelled "NO!!!!!!" They basically said if it's gone this long without an oil change it is now "a force of nature" that should not be messed with. I about died.
MDunkleSr:
Quote from: SteveInWA on April 07, 2016, 08:01:26 pm
Heh, heh. The endless creativity of users finding ways to make a mess out of things is what keeps internet life entertaining.
I'm sure you guys see a lot of weird stuff, so I suppose assuming the OP has decided to screw stuff up just for the heck of it is standard fare. I certainly didn't write all the original details under the impression that the behavior I'm seeing is expected or normal. I'm just trying to understand what might be wrong so I can get it fixed. In the course of this adventure, I assumed this would be a pretty straight forward configuration...
The entire install is stock except for one item. I enabled access to the OBi202 Web Admin Configuration UI via the WAN IP (https://www.obitalk.com/info/faq/OBi202-sec/Howto-Access-Web-from-WAN). No other changes at all. So what might I have "farkled up"?
To the questions:
- How many different Google Voice telephone numbers do you have, and how, exactly, did you attempt to set them up? 3. As mentioned in the OP, 200 was setup w/ the first GV on SP1, Anveo 911 on SP2. 202 was added to Dashboard about a week later. GV account #2 was setup on SP1, GV account #3 added to SP3.
- Did you make any "Expert mode" configuration changes to your OBis, or did you just follow the basic OBiTALK portal procedure to set up Google Voice? Only enable web from WAN on 202. No expert mode changes were made. Followed the ObiTALK portal procedures for setup.
- On your Google Voice account(s), did you attempt to forward your Google Voice phone numbers other phone numbers, in addition to Google Chat, and, if so, are any of those numbers also listed as forwarding phones on another Google Voice account? GV on 200 has my wife's cell phone setup to send text message only. Calls not forwarded. GV 2 & 3 on 202 have no forwarding phones at all. I deleted them after setup. Currently 202 has NO GV accounts setup SP1-4 are empty. That, I'm guessing, is why I'm now getting the message, "No service configured error. Please log into ObiTalk.com & configure your device." when dialing out on 200's SP1. It seems reasonable that this message is coming from the 202.
For wiring, 200 is fed into the house's phone lines. As mentioned previously, this was working prior to the install of the 202. If I power off the 202, all is well and SP1 on 200 works exactly as expected. Line 1 & 2 from 202 are direct fed to my office phone & my fax line. They're different directions in my office, so no lines have been crossed up. No splitters are used.
I'm open to suggestions on what I should check, settings to look at & compare, steps to take. Just want to have stable phones.
Thanks.
SteveInWA:
Thanks for the details. We can rule out a call forwarding loop.
"Currently 202 has NO GV accounts setup SP1-4 are empty. That, I'm guessing, is what I'm not getting the message, "No service configured error. Please log into ObiTalk.com & configure your device." when dialing out on 200's SP1."
That's impossible. You wouldn't hear a message on a phone plugged into the 200, which relates to the 202.
Let's start over, and build this up in stages.
Unplug the 200 from power, unplug it from the house wiring, and plug in just one standard telephone, and no fax.
Unplug the 202 from power. Delete the 202 entirely off of your OBiTALK dashboard for now.
Plug the 200 back into power and Ethernet, , and wait for it to reboot. Look at its status on your OBiTALK dashboard. It should show SP1 GV status as "connected", and SP2 status as "registered". Does it? If so, confirm that it properly makes outbound calls, displaying the correct Google Voice account #1 caller ID to the called party's phone, and you can call it from some other non-Google Voice phone number, and it answers, and you don't hear any error messages. Does that work? If not, stop here and report back.
If that worked, then unplug the 200 from power. Unplug the telephone, and plug it into the Line 1 jack on the 202. Do not plug anything into Line 2, and do not attach a fax machine. Unplug the Ethernet cable. Power up the 202. After it powers up, dial ***8 from the attached telephone, then dial *1 to confirm resetting it to factory defaults. Wait for it to reset and completely reboot. Unplug it from power. Reattach the Ethernet cable. Plug it back into power and let it reboot. Add it back to the OBiTALK dashboard using the **5 procedure. After the addition is complete, then configure one, and only one, of your other two Google Voice accounts on SP1. Do the same inbound and outbound call tests. Confirm that the correct Google Voice account #2 caller ID appears on the called party's phone. Does that work?
MDunkleSr:
Quote from: SteveInWA on April 07, 2016, 09:17:47 pm
Plug the 200 back into power and Ethernet, , and wait for it to reboot. Look at its status on your OBiTALK dashboard. It should show SP1 GV status as "connected", and SP2 status as "registered". Does it? If so, confirm that it properly makes outbound calls, displaying the correct Google Voice account #1 caller ID to the called party's phone, and you can call it from some other non-Google Voice phone number, and it answers, and you don't hear any error messages. Does that work? If not, stop here and report back.
Done. Works as expected. SP1 & 2 have the correct values. Calls go out from GV #1 w/ correct caller ID. Calls received to GV #1 as expected as well.
Quote from: SteveInWA on April 07, 2016, 09:17:47 pm
If that worked, then unplug the 200 from power. Unplug the telephone, and plug it into the Line 1 jack on the 202. Do not plug anything into Line 2, and do not attach a fax machine. Unplug the Ethernet cable. Power up the 202. After it powers up, dial ***8 from the attached telephone, then dial *1 to confirm resetting it to factory defaults. Wait for it to reset and completely reboot. Unplug it from power. Reattach the Ethernet cable. Plug it back into power and let it reboot. Add it back to the OBiTALK dashboard using the **5 procedure. After the addition is complete, then configure one, and only one, of your other two Google Voice accounts on SP1. Do the same inbound and outbound call tests. Confirm that the correct Google Voice account #2 caller ID appears on the called party's phone. Does that work?
Done. Works as expected. SP1 shows "Connected". Calls go out from GV #2 w/ correct caller ID. Calls received to GV #2 as expected as well.
I went forward w/ adding GV #3 to SP3. Phone calls for GV #1 & #2 still work as expected when the phone line for GV #3 is not connected. As soon as I connect the phone line for GV #3, I lose GV #2. I can still call out on GV #1.
When I have both lines connected to Obi202, Phone Line 1 & Phone Line 2 lights on Obi202 flash green. When I unplug the line for GV #3, both lights go solid green.
SteveInWA:
Quote from: MDunkleSr on April 09, 2016, 02:56:55 pm
I went forward w/ adding GV #3 to SP3. Phone calls for GV #1 & #2 still work as expected when the phone line for GV #3 is not connected. As soon as I connect the phone line for GV #3, I lose GV #2. I can still call out on GV #1.
When I have both lines connected to Obi202, Phone Line 1 & Phone Line 2 lights on Obi202 flash green. When I unplug the line for GV #3, both lights go solid green.
I don't understand exactly what you did in this step. You said you added Google Voice #2 to SP3. SP3 on the only the 202, or also on the 200? Let's focus only on the 202. Your problem is almost certainly the way you have wired up the telephones to the 202's two line jacks, erroneously feeding one line into the other, or your telephone is defective.
The 202 has two telephone jacks. The Line 1 jack is wired as a RJ-14 jack. This means, it is a two-line, four-conductor jack. It has the OBi's Line 1 circuit wired to the center two pins, and the OBi's Line 2 circuit wired to the outer two pins. This RJ-14 wiring standard is designed to use a four-conductor, four-pin telephone cord, to connect between the OBi and a two-line telephone, which is wired the same way (RJ-14, L1 + L2). The other telephone jack on the OBi is wired as a RJ-11 jack. It has the OBi's Line 2 circuit wired to the center two pins. The reason for this, is if you wanted to connect two different, single line telephones, using two separate RJ-11, two-conductor cords, or you had some other two-line wiring scheme, such as a two-line telephone that had two RJ-11 jacks, but no RJ-14 jack.
So: you've somehow got L1 and L2 shorted together in your wiring.
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