Quote from: Motoman on November 17, 2016, 10:52:40 AM
Steve, I just received an Obi 1062, and I too have a Jabra 9470. However, people say that they have trouble hearing/understanding me when I use the Jabra headset. I have gone through the set-up on the Jabra, and on the 1062, but can't get it right. I have the RJ9 plugged into the Obi 1062 headset jack and the Jabra RJ9 blue jack. I noticed in another post that you said that the handset cord should be plugged into the Jabra 9470 instead of the handset RJ9 on the Obi 1062. Is that how you have yours hooked up? I wonder if that is what is affecting the sound quality . . .
No, that's not your problem. Where you plug in the 1062's handset cord (into the phone vs. into the Jabra base) simply determines which device (Jabra vs. phone) controls the switching from handset to headset.
The problem is that the automatic calibration routine in the Jabra unit doesn't seem to work with the OBi phone. There are two gain (volume) settings that independently control the two different amplifiers processing the headset's microphone signal: the Jabra has an amp, and so does the IP phone. If they're too low, your callers won't hear you. If they're too high, your voice will be distorted (clipping). The two amps are additive, and it's easy to overload the signal, producing distortion. You can experiment, if you have a cooperative/patient friend who can listen to your voice on a call. See my screenshot attached for the settings I am using. This only shows the settings for the phone.
I have my Jabra's mic transmit level set to 8 and the OBi set to 3. I don't know if this is perfect, but it seems to work. For example, you could lower the Jabra setting and raise the OBi setting, and see what happens.
The other issue is that, if the mic level is turned up, the "sidetone", or sound of your own voice fed back to your earpiece, gets too loud, so you will need to turn it down, too.