Calling out from OBI202 to my cell phone misses voicemail greeting
sfatula111:
Here's the very strange thing that happens. When calling out from the OBI202 via Google voice from a home phone, to my cell phone, it rings. Say I do not answer. It keeps ringing (the OBI phone), and, eventually, I get a beep, no voicemail greeting! Note, it kept ringing for 4 rings AFTER my cell phone stopped ringing. Likely, when my cell phone was actually playing the greeting. So, somehow, it is not recognizing the call was answered.
Now, using Google hangouts to place a call from the same number to my cell phone, I call, do not answer, and, as soon as my cell phone stops ringing, I hear my voicemail greeting! Just as I should. So, Google voice works to my number via hangouts, it does not work properly via the OBI. It's the only number I have noticed this happens on.
What in the world could this be, very odd!
Jackson:
Is your your cell your Google Voice forwarding phone?
sfatula111:
Thats a good question. No, it is not. Calls are forwarded only to Google chat. My phone is listed, but, the checkbox for forwarding calls it not checked for it, it is only checked for chat. I use hangouts with voice so need the chat forwarding.
SteveInWA:
There could be more than one thing wrong with your setup.
First: Google Hangouts does not use Chat. It is an independent service. The Chat forwarding destination on Google Voice settings is only used to support the Chat client in your OBi device.
If you want to receive inbound calls on an OBi-attached telephone, using your Google Voice number, then you need a check-mark to the left of Chat, in Google Voice settings. If you only want to place outbound calls via Chat on an OBi, but not receive inbound calls, then you need the Chat destination listed, but un-checked. Otherwise, it serves no purpose.
Inbound calling to Hangouts is independently controlled by a check-box on the Hangouts client apps.
Second: you may have created a call-forwarding loop on your mobile phone. If you want to troubleshoot this, then you will need to start by disabling all forms of call forwarding on your mobile phone carrier. If you reply with your mobile phone carrier's name, I may be able to help you with this.
sfatula111:
Ok, I remember wrong, chat is used for something and it's the OBI and works fine as is, pint is/was settings are correct on those boxes. Yes, hangouts does have the checkbox. And it is checked.
For your second issue, call forwarding is impossible on my carrier as they do not support it (Ringplus). So, that's easy to check! I am deeply involved with that carrier so am fully aware of how it works. And that is an understatement.
There is no call forwarding loop with the mobile phone, which is not forwarded to either, wish it were that easy. The only phone that does not get my voicemail greeting is the OBI phone calls out to it. I don't see what OBI settings would have anything to do with this, any that I can find at least. Somehow, it's not detecting, I assume, that voicemail answered.
The mobile phone is used in hangouts as the verified phone number. It's not the google voice phone number of course.
Nothing obvious stands out to me. Seems more like it's not aware the call was answered somehow.
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