Can't link GV to OBI200 - Configuring just spins
gregsquire:
I can't seem to get my new OBI200 to get connected with my Google Voice account. In ObiTalk under the Configure Voice Service Providers (SP) section, I'm setting up SP1 while I'm logged into my Google voice account. There's a few prompts that ask for permission, and then it goes to a "Configuring" status and the spinner next to it just spins and spins. About 15 minutes later it times out and shows "Service Not Configured". I've tried this so many times and it always seems to fail.
I can call the **9 222 222 222 test number just fine, so the network connectivity is working. There is a GV number in my Google account (says "Your Number:") and it is setup to forward calls to Google Chat.
Can anyone point me as to other things to check to help make this work? Any other thoughts?
SteveInWA:
Hi Greg:
The OBiTALK portal had an extended outage this weekend that was apparently fixed today. That might have been causing your problem. You may just want to try again tomorrow.
Otherwise, this could be caused by your browser being signed into more than one Google account. Try signing out of all Google-related services, on all of your web browsers, then clear the browser's cache, cookies and history, close and reopen the browser, and sign in again to only the one Google account that holds your Google Voice number. Then, try the OBi setup again.
gregsquire:
Thanks for the thoughts Steve. I've tried your suggestions today (just a bit ago) and I'm still having the same trouble. Rebooted the OBI200 also. I'm not sure what I'm still missing.
BTW here's the hardware/firmware versions of my OBI200 (should be current I believe; just bought it a week ago)
HardwareVersion 1.4 help
SoftwareVersion 3.1.0 (Build: 5191)
SteveInWA:
Thanks for the update. Well, that's annoying!
There may be something wrong with the Google account you are attempting to use.
Log into your Google Voice account from a desktop or laptop computer's web browser, and go here:
https://www.google.com/voice#phones
Take a screenshot of that page. Use an image editor (like MS Paint for Windows) to black out your personal information. Leave only the last 4 digits of your phone numbers exposed, and then click "Additional Options..." here in the forum to attach your screenshot.
gregsquire:
Well after removing it from the OBITalk portal several times and also a factory reset, as well as resetting up the OBIwifi card. I finally got it to connect to Google Voice services. It finally says "Connected" on the OBITalk page for SP1.
However it seems I have a different problem now. I can make outbound calls just fine, however the phone never rings when I get an inbound call, and it eventually sends me to voicemail. If I check the "forward to mobile" checkbox on the Google Voice page, then inbound calls are forwarded to my cell. Also if I'm logged into Google Hangouts with my Google account then the inbound calls show up there. (Having Forward to Google Chat checkbox on or off doesn't affect calls in Hangouts)
I've still included the screenshot of my GV settings, in case that helps.
Navigation
[0] Message Index
[#] Next page