Can't link GV to OBI200 - Configuring just spins
SteveInWA:
Thanks for the screenshot. It looks like a perfectly healthy Google Voice account with its own, valid inbound Google Voice number.
You also confirmed that you can receive calls forwarded to your mobile phone, and to Hangouts. That pretty much eliminates issues with the account itself and its Google Voice telephone number.
Here is your "homework assignment", to perform when you're well-rested and can dedicate your attention to detail:
The "I can make calls, but not receive calls" symptom is usually caused by one of these things:
The "Homer Simpson Award": the ringer on your telephone is turned off or broken, or it is the rare telephone that doesn't ring using the OBi's default ring settings. Check that phone, and try another telephone if you have one available.You're using the Simonics Gateway, which can grab priority over Chat and cause other clients to not ring. If you don't know what that is, then you're not using it.You set up this Google Voice service on a non-Gmail account (e.g. greg@gregsquire.com, or greg@hotmail.com).The aforementioned issue with being logged into the wrong Google account, or more than one Google account, during OBi / GV setup. There are two ways to confirm if this is the case. First, call some number, other than your forwarding phone number, from the OBi-attached phone. Look at the caller ID number on the called phone's display, and confirm that it shows your correct Google Voice number...not some other number, or "unknown caller" or "private caller". Second, log into the OBiTALK dashboard and click on your device. Then, click on the SP1 or whichever slot you assigned to Google Voice. Click the "accept" warning and look at the basic configuration window that appears. Examine the Gmail address shown next to "Active Google username" and make darn sure that it is the same Gmail address as the one in your screenshot.If none of these things are the issue, then delete the Google Voice configuration off of your OBi again, and power it off. Now, while signed into the correct Gmail account, go to this page: https://security.google.com/settings/security/permissions Look at the list of "Apps connected to your account". Find and delete Google Voice, with a tiny OBiTALK logo to the left of it. Delete any suspicious apps you don't recognize or don't use.After you have deleted the Google Voice app permission, stay logged into that Google account, open a new browser tab (press Ctrl-T), and go back to OBiTALK. Set up Google Voice again on the OBi.
gregsquire:
Thanks Steve, the item on your list "You set up this Google Voice service on a non-Gmail account", was the issue. I wish I had known that couldn't be done from the start and I could of saved myself a bunch of grief. Does OBI mention this in their setup somewhere? If so I didn't see it.
Anyway I created a new gmail account to use with this number and now I can both send and receive calls. I'm all good now. Thanks a million again Steve! You're a life saver! :)
SteveInWA:
Awesome! I almost didn't include that one, so it was fortunate for both of us. Enjoy.
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