No Incoming Calls Received from Particular Provider
dryland:
drgeoff, all I can say is that my mother hears that message when she calls me from her landline/local provider. And when she then calls me via her cell after that unsuccessful attempt, I've checked the obi Status and there is no entry whatsoever of her previous attempt. It happens every time. Note, the greeting she hears during these unsuccessful attempts is not the same as the custom recorded outgoing greeting on my answering machine. I believe Steve was trying to determine its source upthread and then we realized that my answering machine and cell voicemail preferences were complicating that search and overall functionality.
I'm fairly certain that I successfully disconnected my house and system from the old provider. Following the instructions here (http://mi-telecom.org/distribute.html), I unplugged the telephone plugs inside my house's network interface box.
Thanks!
dryland:
UPDATE!
I spoke with one of the local provider's tech guys this afternoon and he was able to resolve my issue. It turns out that after I ported my telephone number from them to GoogleVoice, the local provider did not fully release my number from their system, which resulted in the 'blockage. ' So it was the local provider's greeting that my mother was hearing. I don't know how long it would have taken me to discover this if my Mom hadn't switched her services, but I am so relieved that problem is fixed.
Thank you Steve for your patience and willingness to plug away at this and drgeoff for your interest!
Edited to add: I just realized that I had not previously mentioned that my GoogleVoice number had been ported over from the local provider (with a short stay at Tracfone) and that that information might have sent up a red flag earlier in this thread. It truly hadn't occurred to me that it could have been an issue and I don't think I've read anything similar in my research here and on other GoogleVoice forum/threads. In hindsight it feels like an obvious omission and I'm slapping my head at my oversight.
MurrayB:
This has been an interesting saga!
dryland:
It has certainly felt like a saga! But it sure made me more familiar with my OBi setup and made me think a little deeper and from a different perspective about its associated infrastructure, so I don't consider that a wasted effort. I can't even be angry that the local provider apparently didn't do their due diligence during the porting process, I'm just happy to put an end to this week-long ordeal (and that my elderly mother doesn't have to hunt down her cell phone whenever she wants to talk to me!).
SteveInWA:
Quote from: dryland on April 21, 2016, 01:05:52 pm
Edited to add: I just realized that I had not previously mentioned that my GoogleVoice number had been ported over from the local provider (with a short stay at Tracfone) and that that information might have sent up a red flag earlier in this thread. It truly hadn't occurred to me that it could have been an issue and I don't think I've read anything similar in my research here and on other GoogleVoice forum/threads. In hindsight it feels like an obvious omission and I'm slapping my head at my oversight.
::) ::) ::) ::) ::) ::) ::) ::) ::) ::) ::) :o :o :o :o :o :o :o :o
Well, I never would have figured that out. Glad you finally solved the mystery. Here's your dope slap:
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