No Incoming Calls Received from Particular Provider
SteveInWA:
Hmmm.
That recorded message is not coming from Google Voice. It sounds like you have somehow forwarded your Google Voice number to a different telephone number, which is playing that recording. It could be the default voicemail greeting on your forwarding phone (provided by your cell phone carrier, for example).
dryland:
I looked at my GV settings and don't see anything different than usual. Should I play it safe and remove my cell as a "forward calls to" number?
I took a screenshot of my GV settings but don't see a way of attaching it here. Here's a dropbox link:
https://www.dropbox.com/s/uys7r2d42ju0jdb/gv%20settings.jpg?dl=0
SteveInWA:
Thanks for the screenshot!
No, this isn't being caused by your forwarding phone setting on Google Voice. What's likely happening is that the inbound call is going to your cell phone's voicemail system instead of Google's voicemail system.
You said earlier that callers from carriers other than this one can reach you. To be clear: if I were to call your Google Voice telephone number, would it ring on your AT&T forwarding phone, and you could answer the call and talk with me? What if you didn't answer the call, would it go to your Google Voice's voicemail box? Do all unanswered calls successfully reach your Google Voice VM box?
Is this a regular, postpaid AT&T Wireless phone service, or is it with a reseller like Straight Talk or Cricket or ? What kind of mobile phone handset are you using?
SteveInWA:
In addition to the questions I posted above, if you want to test whether or not this is being caused by your cell phone, you can temporarily remove the check mark to the left of that number on the settings page you posted.
dryland:
Sorry for the delayed reply, I had to dance between a few devices to check on your questions. Here we go:
Whenever someone calls me from an AT&T phone, their call rings through both to my Google 'landline' and to my cell phone. I can answer the call either with my landline phone or my cell. There is a millisecond pause between the two, but it is near simultaneous. If I don't answer the call and it goes to voicemail, it goes to my landline phone's voicemail. (I just tested this by having someone call my landline/Googlevoice number and listening to my outgoing message while the call was in progress. FYI, my cell also rang through as expected) It does not go to my cell's voicemail and does not seemingly connect with my GoogleVoice voicemail's outgoing message (which is different enough to distinguish between the two). To the best of my knowledge, all of my unanswered calls go to my landline phone's voicemail (as verified via the text messaging setting in GV, received voicemails, and nobody tracking me down to tell me that I missed their call, I guess).
My cell phone is through AT&T's regular wireless service. My cell phone is an iPhone 4s. (My landline phone with the voicemail is some freaky foreign gizmo that my sister insisted that I have: a Sagemcom Sixty.)
I think I will try removing my cell from that checklist, but I fear that I've exhausted my goodwill with my friend/family 'testers' for now and will hold back from calling them to see if it makes any difference.
Edited to add: I don't know if this is relevant, but it just occurred to me to mention that I have distributed the obi/phone service throughout my house's existing wall jacks by following the directions found here. I have completely disconnected my house from the outside/former provider.
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