Got Callcentric E911, added it to Obi110 as SP2, how to ensure 911 goes to sp2?
MichiganTelephone:
Quote from: cvongugg on July 10, 2011, 07:59:58 am
Question, how do I get to the physical interfaces/phoneport/outboundcallroute menu? I'm new to OBI, like it, good quality. Thanks
If you are new to the Obi then I will assume you are allowing the OBiTALK portal to configure your device. Go to http://www.obitalk.com/ (log in if necessary) and you should be at the OBi Dashboard. Under "My OBi Endpoints" you should see your device listed, and at the end of the line it's listed on you will see a gear icon (under the "Action" column). Click on that and it will take you to the Device Configuration page for your device. Near the bottom you will see a button that says "OBi Expert Configuration" - click that and on the next screen, click the "Enter OBi Expert" button.
Now in the left hand column you should see all the various setting pages. You will see "Physical Interfaces" and under that, "Phone" (not phoneport). Click on Phone, and a new page will come up. The third setting from the top is "OutboundCallRoute" and that's what you want to change. Before you can change it, you'll need to uncheck both of the checkboxes to the right of the setting. Then you'll be able to make your desired change. When finished, click the "Submit" button at the bottom of the page. Within several seconds, your changed setting should be sent to your OBi device.
Hope this helps. Of course all of the above assumes you have created an account at http://www.obitalk.com/ and then registered your device. If you haven't done that, you should do that first. Note that when you first create an account, it will show a line with an OBiTALK number before you add any devices - that is for a softphone. You must specifically add your device by clicking the "Add Devices" link in the left hand column and following the instructions to add your device. After you do that, it will appear in the OBi Dashboard, and then you can follow the above instructions.
RonR:
Quote from: cvongugg on July 10, 2011, 07:59:58 am
Question, how do I get to the physical interfaces/phoneport/outboundcallroute menu? I'm new to OBI, like it, good quality. Thanks
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By default, 911 calls go out the LINE Port (PSTN). To have 911 calls go out SP2 instead, make the following change:
Physical Interfaces -> PHONE Port -> OutboundCallRoute:
Using a web browser, go the IP address reported by dialing ***1. Log in using admin/admin.
There you should see a menu tree on the left side of the page.
If you're making changes inside the OBi, you must disable Auto Provisioning at:
System Management -> Auto Provisioning -> Auto Provisioning -> Method : Disabled
MichiganTelephone:
Quote from: RonR on July 10, 2011, 09:47:43 am
Quote from: cvongugg on July 10, 2011, 07:59:58 am
Question, how do I get to the physical interfaces/phoneport/outboundcallroute menu? I'm new to OBI, like it, good quality. Thanks
-----------------
By default, 911 calls go out the LINE Port (PSTN). To have 911 calls go out SP2 instead, make the following change:
Physical Interfaces -> PHONE Port -> OutboundCallRoute:
Using a web browser, go the IP address reported by dialing ***1. Log in using admin/admin.
There you should see a menu tree on the left side of the page.
If you're making changes inside the OBi, you must disable Auto Provisioning at:
System Management -> Auto Provisioning -> Auto Provisioning -> Method : Disabled
RonR, why do you always try to steer people away from using the OBiTALK portal? Yes, you can disable auto-provisioning, but then if Obihai tweaks the default configuration (any setting you haven't changed using Expert Configuration mode) to improve service or correct a bad default setting, you won't receive that change. And you can't even add or change Service Providers from the OBiTALK portal anymore. I can understand how if you're a real control freak and/or you don't trust anyone, you might object to using the OBiTALK portal, but for a new user that doesn't want the burden of maintaining every single setting on his device, leaving Auto Provisioning on and using the OBiTALK portal to make changes is the way to go. I use it on both of my devices and have never had a problem with it, since they enabled the Expert Configuration Mode that lets me change any individual setting without affecting auto-provisioning of the other settings.
You can do what you want with your device, but I think you do a grave disservice to new users by steering them away from the OBiTALK portal.
jimates:
I just wish RonR would recognize it to the users as one of the options, not the only way to do it.
RonR,
You don't have to tell then about the Obitalk portal, but if you mention that your preferred way is 'one option" then the user may decide if they want to ask what the other options are.
The main thing to me is that the average user will not know that they can't manage their device remotely if they configure from the web interface. Some people do have problems weeks after initial setup, and if they are not at home there is no way to fix the problem.
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