I cant hear other party

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Payam:
I have an account with freephoneline.ca. I set up my OBi100 adapter. I use
Service Provider Proxy Server: voip.freephoneline.ca

Everything was ok until recently that I moved and changed my internet service provider (from cable to DSL). The problem is when I call or receive a call, I cant hear the other party but they can hear me well. Any idea what is teh problem?

Thanks

drgeoff:
Did that involve a change of router? https://www.obitalk.com/info/faq/Troubleshooting-sec/registering-to-SIP-SP-audio-prob

Payam:
Yes, we changed the router

drgeoff:
Read the link.

Payam:
in the link it says:
telnet router
Menu option "24. System Maintenance".
Menu option "8. Command Interpreter Mode".
Type in:
ip nat service sip active 0
 
I am a beginner. how you telnet router?

Thanks

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