Callers Can Barely Hear Us

[SamBass]

I just bought two brand new Obi1062 VoIP phones over the weekend. I got them completely setup and on Google Voice. We are struggling with call quality in the office. I can hear them on our end crystal clear, but we are having customers complain about being unable to hear and the call cutting out.

I have 30 mbps Internet Connection with AT&T. The Obi1062's are completely wireless and they have five bars in terms of connection according to the phone. I do not any heavy download and for the most part are only using one line on one of those phones at a time.

If anyone has input or experienced this problem, I would sincerely appreciate your feedback. I really want this to work but we have to have consistently solid phone connections.

[drgeoff]

Here are five simple tests you can do to get more diagnostic information.

1. Call the Obi echo test on **9 222 222 222.

2. Call from one phone to the other using the Obitalk network. Dial **9 followed by the 9 digit number on the underneath of the other phone.

3. Call from one phone to the other using your ITSP (GV).

4. Connect the phones by ethernet instead of Wi-Fi. Indicated signal strength is not a reliable guide, especially if there is interference from other Wi-Fi networks.

5. Change the Wi-Fi channel on the Access Point (router).