Using Obi 110 to block Robocalls by utilizing AA
Patriot9471:
Ianobi
Thank you for your feedback and I have the management access via the webpage and I am logged in.
Based on your suggestion I was able to look at the Caller-Id format of the inbound call and I was able to adjust the whitelist format to match and it worked !! thank you. The Caller-Id format in my case is "XXXXXXXXXX" with no prefix or dashes. Problem solved
To take it a step further ... i would like to record a AA custom message and then allow the caller to enter a 2 digit number to ring the phone and I want to suppress every other prompt about call back number etc , with a hangup of the call after 3 announcements.
Outbound problem still persists. I checked my Phone settings and that is mapped to the PSTN line and the call status shows that it is going outbound.
Thank you for your continuing help
Patriot9471:
Additional piece of info about the Outbound call
I looked at the Physical port status of the ports as I was making the outbound call and picked up the phone to get dialtone the Phone port showed "Off Hook" while the Line port continued to show "On Hook" when I dialed .. it took about 4 seconds after dialing for the line port to go "off hook" but at that point no call was made.
ianobi:
I'll have to think about the two digit input for the incoming calls. That might be complicated. Getting outgoing working is the priority for now.
As a test, pick up the phone attached to the OBi110, you will receive dial tone. This comes from the OBi110. Press "#". This should connect you directly to your existing ata, which should give you its dial tone. Can you dial out from the phone connected to the OBi110 when connected in this way?
When you say no call was made, does Call History show anything regarding the attempted call? Were any tones returned?
ianobi:
Quote
To take it a step further ... i would like to record a AA custom message and then allow the caller to enter a 2 digit number to ring the phone and I want to suppress every other prompt about call back number etc , with a hangup of the call after 3 announcements.
OK, this can be done with a few provisos. The two digit number must start with “2” and the following number must be not be used as a speed dial. The format must be 2x#. The AA Options 1,2 & 3 cannot have their basic functions changed, but using this config only Option 2 works. This example uses 29# as the two digit number.
Voice Services > Auto Attendant > DigitMap:
(9)
Voice Services > Auto Attendant > OutboundCallRoute:
{9:ph}
The “2” is absorbed by the AA Main Menu, then “9” routes the call to the OBi110 Phone Port. The hash after 29, i.e. 29#, is needed to tell the AA that 29 is the complete number.
This method works with any length number, but you need to avoid clashes with speed dials. 21# will not work as this is permanently allocated as a speed dial to your OBi softphone number.
Call disconnect after three announcements is achieved by leaving this setting blank:
Voice Services > Auto Attendant > NumberOnNoInput
I’m opting out of the changing prompts question. I advise searching the forum for “prompts”. azrobert has written some good posts regarding the subject. It is also in the AdminGuide. The forum search is not very good, I advise this method using Google Search:
site:obitalk.com "Search Key Words"
I’ll stay with you on all the other issues :)
Patriot9471:
Thank you Ianobi.
Based on your suggestion for outbound calling, I picked up the phone and had a dialtone, then I pressed # and got dialtone again. At this point I dialed a 10 digit number and I was immediately connected. It would be great if I don't have to press # every time to dial out ... I can live with it but my wife ... that would be another story :)
About the requirement for a 2 digit number, it could be a single digit number as long as I have ability to set a number between 0 to 10. I just don't want it to be 1 because telemarketers might be able to program that in their robocall dialing action.
Regards
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