Obi/Google Voice disconnecting overnight
mikepanic:
Been having the same problems for the last 3 days, come into the office and the phone doesn't work. Simply logging in and re-entering my Google login fixed the problem. Yesterday I ordered an OBi200, thinking maybe the hardware was just dying.
This morning I tried to do the same thing, re-enter my Google info, except I couldn't. I was forced to pay $10 since my service contract had expired from original purchase to do the firmware update, and it now works. Not really thrilled about this, who charges for firmware updates?
I'm going to keep the Obi200 on the shelf for a few weeks and if the Obi100 I have has no more problems, I'll return the 200 to Amazon.
Mango:
Too bad you didn't read the forum first - you can upgrade the firmware manually to save the $10 fee.
mikepanic:
Quote from: Mango on May 19, 2016, 09:08:15 am
Too bad you didn't read the forum first - you can upgrade the firmware manually to save the $10 fee.
The wording on the device page had no indication it was a firmware issue, rather an authentication issue with Google.
I don't have time to dig through the forums, honestly I'm just disappointment in OBi for not being more transparent with the issue or sending out a newsletter. Relying on user generated forums for support isn't ideal.
Mango:
Quote from: vtsnaab on May 19, 2016, 08:47:28 am
Is there a star code to check the FW version, please ??
Yes, you can use ***01#.
Alternately, the SoftwareVersion (same thing) is displayed on the device's internal web server under Status >> System Status.
If the problem returns, try to dial ***6, 1. If that doesn't work, follow the instructions at http://www.obitalk.com/forum/index.php?topic=11256.msg73954#msg73954 . Let us know how things go.
Quote from: mikepanic on May 19, 2016, 09:29:28 am
The wording on the device page had no indication it was a firmware issue, rather an authentication issue with Google.
Yep. Obihai's behaviour is pretty deceptive, imho. It's gone on long enough now (months) that there's no real possibility that was a mistake.
Quote from: LetsTalk on May 19, 2016, 10:00:25 am
Thank you, Mango! That got me in, I uploaded the fw file, updated, my phone is back.
Sweet :D
DonJ:
Rebooted it several times, nothing happened. Walked away, a few hours later it is back working.
EDIT: So I did the firmware update, manually, as I have done in the past, and now the unit is a blinking red / green light only. My dashboard status says "offline".
EDIT: After ~10 minutes of the blinking red / green I disconnected the power, the first time for ~20 seconds, still the same. The second time for ~1 minute, it successfully rebooted. Firmware 2886 is running. I hope this ends the several days of problems, until the next firmware upgrade anyway.
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