Obi/Google Voice disconnecting overnight
Taoman:
Quote from: SteveInWA on May 20, 2016, 11:45:20 pm
I'm not on the witness stand.
Didn't intend for you to feel like you were being cross examined. Obviously I draw a different conclusion from the available evidence than you do. It would be interesting to read the Release Notes for this firmware version if Obihai were ever to post them.
LTN1:
I'd like to cross-examine the witness.
Why cha you do it Steve? Why?
Where am I?
janice:
Thank you everyone for your responses. I really appreciate it. There are several facts i can add to this discussion which might be of interest.
One: I habitually log into my Obi about every month or so at the most. This was a software update waiting that was not there prior to my last login, which i believe was actually only last week. Two: Last night, before my latest post on this board I tried dialing **x(whatever) someone said to do and it said "software unavailable". Three: I then downloaded Taoman's contributed link to the firmware upgrade and all of a sudden everything worked again. Auto firmware update has been disabled for years. The uptime on the obi box was about 10 days -- it had NOT been running continuously without upgrades when it went out of warrantee in 2013.
I provide this fact pattern b/c I want to be clear I also feel it was connected to my upgrade. Everything happened an a 30 hour period or so after that.
I appreciate Mango's point that this is a great device. And in fact I DO maintain a Callcentric account, as well as a landline. I work 4-5 hours a day on the phone.
But my point is my impression of Obi as a company has gone from a 10 to a 1.5 and is unlikely to recover because they have treated their happy customer base (for instance me just buying an extra one and putting it on a shelf!) with either a very stupid lazy aggravating manipulation to get money -- OR really really terrible QC of a firmware upgrade and in both cases *ZERO* communication. They can send me product announcements, but they can't send an email about paying $10?
That ain't right. Truly, there is no assurance that when we are next to log in to our devices - that Callcentric will not work without a $10 payment b/c of an unspecified security patch we cannot download without making a "contribution".
As I said earlier, I got no problem paying, but I do have a problem with a thug sticking gun in my back when I am in a great mood whistling just walking down the street.
And now the Obi200 in the box. When I open for the first time, it will it be out of warrantee? Stay tuned.
Thank you all SO much for your insights and input. This has been interesting and you all are very kind supporting this user base and folks like me.
-janice
Quote from: Taoman on May 20, 2016, 10:30:04 pm
Quote from: janice on May 20, 2016, 09:28:40 pm
Dear SteveInWA, so am I to understand that the fact i upgraded the firmware hours prior to this happening, was concidental -- then running into all these issues was b/c google changed it's authenticaton methods out of nowhere, and then the firmware posted by Taosman (sp) which repaired the current problem was Obi responding to the problem?
Steve is more trusting of Obihai than I am. It is my belief this whole incident happened because Obihai released a new version of firmware for the 1xx series. Those people with an OBi1xx series device out of warranty and also having a Google Voice configuration began having issues. I have an OBi110 but do not have a Google Voice configuration and I had no issues at all with my device even with the older firmware. A similar situation happened when a new version of the 2xx series firmware was released although it wasn't as severe as this one apparently was. When the new 20x series firmware was released it seemed to only affect those who were trying to change their password or GV configuration and their devices were out of warranty. It didn't actually make the devices stop working if I remember right.
I am not saying Obihai planned for this to happen in the manner it did. I have no proof of that. But I am saying there was no "fix" released by Obihai. Google did not suddenly change their authentication protocol and Obihai had to quickly fix something. If that were the case why didn't it affect any 20x devices and why did this incident only happen to 1xx devices that were out of warranty?
What happened is Obihai released a new version of firmware for the 1xx series and it inadvertently, or on purpose, caused a lot of problems for a lot of people. The only fix was to update to that new firmware.
Mango:
Quote from: janice on May 21, 2016, 08:19:59 am
Truly, there is no assurance that when we are next to log in to our devices - that Callcentric will not work without a $10 payment b/c of an unspecified security patch we cannot download without making a "contribution".
If you disable OBiTALK Service, and only manually install firmware updates after they've been out a while, it is highly unlikely that the device would suddenly cease to function with Callcentric (barring outside issues like physical damage). Nothing is impossible of course, but every widespread issue with OBi ATAs that I can think of has been caused by a firmware upgrade. The SIP-based service providers don't require constant firmware upgrades. Google Voice is a different animal due to it using a different protocol and authentication method.
janice:
Got it. And again, thanks for the education and the info. I didn't know - or at least think through about the engineering side of it. :)
-janice
If you disable OBiTALK Service, and only manually install firmware updates after they've been out a while, it is highly unlikely that the device would suddenly cease to function with Callcentric (barring outside issues like physical damage). Nothing is impossible of course, but every widespread issue with OBi ATAs that I can think of has been caused by a firmware upgrade. The SIP-based service providers don't require constant firmware upgrades. Google Voice is a different animal due to it using a different protocol and authentication method.
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