Obi/Google Voice disconnecting overnight
aopisa:
Quote from: valley_nomad on May 26, 2016, 04:56:07 pm
Instead of asking for $10 they should have pointed us to their official link for manual update:
http://www.obitalk.com/forum/index.php?topic=9.0
Really, what a terrible underhanded scumbag move and company. Just leave you hanging thinking that you have to cough up $10 to continue using a device that I thought I owned with no mention that you can upgrade manually and how to do it.
Had to go searching around and waste time out of my day to get help from the good people on this forum. Thank you for that.
Shame on Obi, I have recommended them to several people wanting to cut the cord from their phone or cable company. Never again!
joda:
I manually updated my OBi110 from 2872 to 2886 from the local device (thanks for the instructions/link!). I was able to register a GV account with the ObiTalk portal using the new version. (SIP service on the second line never stopped or had an issue.)
I have a second OBi110 with 2824 that continues to chug along without issue on the same GV account. This one did not need the update.
Regarding the future, the handling of this (unofficial?) upgrade/service fee does make me worry about ObiHai and the future of their SIP/GV devices. I have purchased and manage a fleet of seven OBi (100, 110, 200, 202) ATAs. I have recommended them to many people, and was looking to purchase a few more to help people understand the technology. That said, I will keep recommending the devices, albeit with a strong caveat that free may only be for today.
The ones who are more nervous about 'free', I point to VoIP providers like CallCentric or voip.ms.
SteveInWA:
Quote from: joda on May 29, 2016, 12:02:44 pm
I manually updated my OBi110 from 2872 to 2886 from the local device (thanks for the instructions/link!). I was able to register a GV account with the ObiTalk portal using the new version. (SIP service on the second line never stopped or had an issue.)
I have a second OBi110 with 2824 that continues to chug along without issue on the same GV account. This one did not need the update.
Regarding the future, the handling of this (unofficial?) upgrade/service fee does make me worry about ObiHai and the future of their SIP/GV devices. I have purchased and manage a fleet of seven OBi (100, 110, 200, 202) ATAs. I have recommended them to many people, and was looking to purchase a few more to help people understand the technology. That said, I will keep recommending the devices, albeit with a strong caveat that free may only be for today.
The ones who are more nervous about 'free', I point to VoIP providers like CallCentric or voip.ms.
You've made some good points. Nobody should ever assume that they are entitled to free telephone service, nor that any service will remain the same forever. Many people are blinded by the lure of "free!" in Obihai's marketing material, and don't bother to research that Google Voice is not a "free telephone company".
Obihai is a separate company from Google, and it is piggybacking on Google's goodwill in letting OBi users access its service. Obihai has no leverage to force Google to continue to support its products indefinitely. The Google Voice team has no objection to OBi users accessing the service, as long as they use Google's approved authentication method. Google Voice isn't going away, but Google certainly has the right to modify its own service over time, to meet its own design and support goals, and OBi users are a very tiny fraction of the overall Google Voice and Hangouts user population.
synchron:
I just switched routers and my Obi100 first had backed up auth errors so I manually updated the FW from 2834 to 2886. Now this wiped out my SP1 (Service not configured) and clicking the Google Voice Setup button returns a 'Instances full" response. I click the Gear icon in SP1 and this allows me to reauthenticate and then I get a 'Configuration has updated successfully." on top of the OBItalk screen but the SP1 just keeps saying 'Configuring' and eventually times out with nothing configured to my GV account which works fine through regular online GV callback.
I find this whole thing frustrating and don't understand why the upgrade did NOT fix things for me. Any advice would be greatly appreciated.
Thanks in advance.
SteveInWA:
Quote from: synchron on June 04, 2016, 12:33:25 pm
I just switched routers and my Obi100 first had backed up auth errors so I manually updated the FW from 2834 to 2886. Now this wiped out my SP1 (Service not configured) and clicking the Google Voice Setup button returns a 'Instances full" response. I click the Gear icon in SP1 and this allows me to reauthenticate and then I get a 'Configuration has updated successfully." on top of the OBItalk screen but the SP1 just keeps saying 'Configuring' and eventually times out with nothing configured to my GV account which works fine through regular online GV callback.
I find this whole thing frustrating and don't understand why the upgrade did NOT fix things for me. Any advice would be greatly appreciated.
Thanks in advance.
Sorry to hear that. The instructions below will sound like a PITA, but should only take about 10 minutes.
First, confirm that you did, indeed, update to the required firmware build. Pick up the phone attached to the OBi and key ***0 then 1# and the last four digits read back to you should be 2886. If not, you need to update the firmware per this thread.
Then, delete the OBi off of your OBiTALK dashboard. Then, on the attached phone, key ***8 then 1 to factory reset it. Wait a few minutes for it to finish. Then, add the OBi back to your dashboard, using the **5 procedure.
Now, carefully follow my instructions, here, to configure Google Voice on your OBi:
http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460
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