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OBI100 says need firmware update to use GV, but already using latest version

Started by EnricoPallazzo, May 18, 2016, 03:07:34 PM

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DonJ

Quote from: FormerYooper on August 27, 2016, 11:23:39 AM
No service this morning with Obi100 with current firmware in place.  Tried to make a call & was told to log into Obitalk.  When I did, it says OBi now longer supports this device and I need to reconfigure it.  GV on SP1 and Callcentric on SP2.  I have tried 3 times unsuccessfully to reconfigure.  I even get a message on the top of the configuration page that GV was successfully configure and yet the message next to SP1 say Service NOT configured.  What the heck is going on?  If our OBi 100 is still in working order, why is OBi not allowing us to configure the device?

Edit/Update:  This is BS.  I have an OBi 200, so I just configured my services there! 


It seems clear to me. They are selectively screwing Obi 100's, and then tell you to buy an Obi 200. My Obi 100 works fine, until the cable company reboots my modem, then a hassle to get Obi to reboot. Again, it works fine for weeks until a modem reboot.

MrLateeBrown

I have a OBi110 that had 1.3.0 (Build: 2872) on it that stopped working.

NOTE: I did not have to delete my existing information in obitalk.com or manually press the reset button on the device.

These are the steps that resolved my problem.

NOTE: At this time (at least for me), there is no need to follow the instructions referred to in the link towards the beginning of this thread:
http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460

I successfully manually installed the 1.3.0 (Build: 2886) update.

(This is not a necessary step) Went to make a call and the call didn't go through, but it told me to login into OBiTALK and update my password.

I logged into obitalk.com and immediately a screen came up mentioning that my Google Voice information needed to be updated, I selected OK.

I believe I got a screen that I had to select 'Accept' regarding Emergency Service Calls (911).

It took me to the 'Device Configuration' screen

Even thought the 'Active Google Username' listed was correct, I had to select the hyperlink:
'Click Here to replace the active Google Account'.

It brought up a 'Google (Request for Permission)' screen in a separate little browser window, I selected 'Allow'.
Next a 'Google Voice Account Confirmation (OBiTALK: Google Voice Account Confirmation)' with my Google Voice E-mail address, I selected 'Confirm', it came back to the 'Configuration Name' screen, I selected 'Save', after that my device restarted and Connected.  It's now working.

If this helps you, Just Thank the Lord!

SteveInWA

The Lord had nothing to do with fixing your Google Voice service.  Updating the firmware and re-authorizing your device did, as described here:

http://www.obitalk.com/forum/index.php?topic=11384.0

quotidianone

Here is a good one.

Outgoing calls on my Obi110 worked fine, but incoming calls would not ring the phone.

Spent ~3 hrs on New Year's going through all the steps discussed here (firmware, reset, delete device), with no success.  I had already update the firmware.

Then, I looked at the phone, and the ringer had somehow been turned off.

Moral: start simple, and don't ignore the obvious!





SteveInWA

Next time, try it before enjoying New Year's Eve libations....  ::) ::) ::)

naseem

Quote from: yorktown on May 18, 2016, 09:37:23 PM
Found the solution on another thread for the Obi100. 

Download this firmware for the Obi110 http://fw.obihai.com/OBi110-1-3-0-2886.fw
(Yes, I know its for the Obi110 but it will work in the Obi100).

Then Reboot.

If you don't know how to install the firmware:

Dial * * * 1

It will give  you the IP Address:  192.168.XXX.XXX   (example 192.168.1.27 )

In your browser, enter the IP Address as the URL.

User Name: admin
password: admin

On the left side, navigate to SYSTEM MANAGEMENT

Click DEVICE UPDATE

At the top where it says "Firmware Update
Select file to update firmware [BROWSE] ...."

Click BROWSE and add the file.    Then click UPLOAD

Once it reboots its done.

In the obitalk portal, you can delete the old device and add a new device.  Its should work with Google Voice using OAuth.

Thanks very much for the detailed instructions and was able to add OBI 110 back.



SteveInWA

Quote from: naseem on November 20, 2017, 05:06:23 PM
Quote from: yorktown on May 18, 2016, 09:37:23 PM
Found the solution on another thread for the Obi100.  

Download this firmware for the Obi110 http://fw.obihai.com/OBi110-1-3-0-2886.fw
(Yes, I know its for the Obi110 but it will work in the Obi100).

Then Reboot.

If you don't know how to install the firmware:

Dial * * * 1

It will give  you the IP Address:  192.168.XXX.XXX   (example 192.168.1.27 )

In your browser, enter the IP Address as the URL.

User Name: admin
password: admin

On the left side, navigate to SYSTEM MANAGEMENT

Click DEVICE UPDATE

At the top where it says "Firmware Update
Select file to update firmware [BROWSE] ...."

Click BROWSE and add the file.    Then click UPLOAD

Once it reboots its done.

In the obitalk portal, you can delete the old device and add a new device.  Its should work with Google Voice using OAuth.

Thanks very much for the detailed instructions and was able to add OBI 110 back.



NO.  NO.  NO.  NO.  NO.  NO.  NO.  NO.  NO.  NO.  NO.  NO. 
That is an old post that is no longer correct, as it referred to a different problem.

Read:  

http://www.obitalk.com/forum/index.php?topic=13113.msg84139#msg84139

http://www.obitalk.com/forum/index.php?topic=13147.0