OBI100 says need firmware update to use GV, but already using latest version
maggie7:
I have a question...
All of a sudden, Obi stopped working with the same people you guys have been experiencing.
Unfortunately, the firmware that I have is up to date. I even went to the admin menu and uploaded the file manually... it just said my firmware was the same one I tried to upload.
I reset everything and still no luck.
Can someone help please?
SteveInWA:
Quote from: maggie7 on June 15, 2016, 08:49:39 pm
I have a question...
All of a sudden, Obi stopped working with the same people you guys have been experiencing.
Unfortunately, the firmware that I have is up to date. I even went to the admin menu and uploaded the file manually... it just said my firmware was the same one I tried to upload.
I reset everything and still no luck.
Can someone help please?
Which model of OBi do you have?
What do you mean by "with the same people"? Was that just a typo, and you meant "with the same symptoms"?
Pick up the phone attached to the OBi and key in ***0 then 1# and tell us the last 4 digits it reads back to you.
pcguru34:
Updating the firmware did it for me. I should have looked here before I reached out to Tech Support. Oh well at least the ticket will be an instant close which should help there numbers.
Anyhow I wanted to thank all for the really useful information.
And raspberries to ObiTalk for trying to extort $10 from me.
FirmwareUpdate_110:
>>Pick up the phone attached to the OBi and key in ***0 then 1# and tell us the last 4 digits it reads back to you.
Is there a document that list all these codes?
TIA
FirmwareUpdate_110:
I downloaded the #2886 and did a manual update in the browser. Then I found in the Dashboard that my phone is no longer connected. I did a reconfig there-- during which I need to "Allow" ObiTalk to access mymessages, among other things. Why is that necessary? And does Obi keep that data?
Also before I updated, I backup "AA User Prompts" and "Configuration". Do I need to restore those 2 files after my manual update of the firmware?
Also, I can't find a "logout" button in the browser config page. Is there one?
TIA
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