OBI100 says need firmware update to use GV, but already using latest version
bsdaiwa:
I am not going to argue if OBi has the right to charge for updates but I do feel that they have the obligation and duty to inform customers who have purchased and supported there devices and service what their policy is on disabling or modifying a function/service on that device. OBi should remember that there are many companies that no longer exist because they disregarded their customer base and failed to adequately communicate. I don’t want to lose OBi but they really need to step in here and speak to us.
In addition, future consumers need to understand what they are purchasing and how it will be supported.
devicedoc:
yup. had all the same problems. Build 2886 seems to have repaired them. But first, trying to update FW was like a Mobius strip. There was tons of Obi110 reboots and restarts. Maybe 5-6 of them before 1.3.0 Build 2886 would download.
You should also visit
http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460
you should probably make a call from your computer using GV (call your cellphone and answer it).
I have borrowed from a lot of peeps here.
like ShermanObi
This is very important or your Mbious loop will last forever, from
SteveInWA
a hero indeed !
If you don't have any other service providers already configured on your OBi box, the cleanest thing to do is to log onto the OBiTALK portal, and delete your OBi device off of your account. Then, factory reset the device, and add it back again.
Otherwise, if you already have some other (SIP) SPs you wish to keep, and/or some custom settings, then log onto the OBiTALK portal and just delete the Google Voice SP(s) you had previously configured.
Open another tab in the same browser (CTRL-T). Log onto your Google Voice account here: https://www.google.com/voice#phones
Verify that you see the exact two words "Your number" on the left side of the page, not "Access Number" or "Get a number", which would indicate that you don't have your own GV number.
If you only want to place outbound calls via GV's service, using your OBi, then you don't need your own, dedicated inbound GV telephone number. Otherwise, you must either get a GV number from Google's pool of available numbers, or port in a mobile phone number to GV. In order to get a new GV number, you must also add at least one legitimate (paid, not freebie), working, US-based forwarding phone number to the list, that can receive a verification call from Google. This is a fraud and abuse-prevention measure. Once you've completed this step, you can optionally disable or delete the forwarding number used for verification.
Verify that you also have "Google Chat" listed as one of your forwarding targets on the list. If you want to receive calls via GV on your OBi, you must have a check mark next to Google Chat. If you are going to instead forward inbound calls to a SIP ITSP (Callcentric, Anveo, voip.ms, etc.) phone number, then don't check the Chat box, but instead, add and check-mark the SIP ITSP phone number to your GV forwarding phone list, and later, add it to your OBi as another Service Provider.
Important note regarding Chat: Google Chrome Browser no longer supports Chat at all; neither does Microsoft's new Edge browser. If you need to configure Chat, you must use another approved browser, such as Firefox, MSIE or Safari.
Wuwu:
Talk about extortion - look at this reply OBI support gave me earlier AFTER I already paid the $10 and my 110 wouldn't take the update through their portal... Are they serious?!?!?!? Luckily I was able to perform a hard reset and do the update myself and the device is fine...
Here's their message confirming their continued acts of extortion:
Hi,
Your OBi does not want to get its firmware updated, perhaps it is already too old.
In the meantime, we have refunded your $10 support fee.
We suggest that you get an OBi200 device, available at amazon.com
-OBi Support
SteveInWA:
Quote from: Wuwu on June 23, 2016, 04:45:36 pm
Talk about extortion - look at this reply OBI support gave me earlier AFTER I already paid the $10 and my 110 wouldn't take the update through their portal... Are they serious?!?!?!? Luckily I was able to perform a hard reset and do the update myself and the device is fine...
Here's their message confirming their continued acts of extortion:
Hi,
Your OBi does not want to get its firmware updated, perhaps it is already too old.
In the meantime, we have refunded your $10 support fee.
We suggest that you get an OBi200 device, available at amazon.com
-OBi Support
Well, I agree that they could have told you how to update it manually. However, this indicates that you probably never updated the firmware to begin with, from the time you bought your device, and the build on the device was too old to be able to perform the update via the portal. It's a good practice to keep your device updated in the future.
Wuwu:
I have always kept my OBI devices up-to-date. This recent maneuver by OBI is hogwash.
Is it possible to update the firmware manually via expert config and/or remotely while NOT on the same network the OBI is plugged in to?
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