OBI100 says need firmware update to use GV, but already using latest version
pducharme:
It worked! :) thanks for the tips. I didn't had to re-auth, just do the firmware upgrade.
LimitDown:
Quote from: SteveInWA on June 26, 2016, 07:53:40 pm
Just read my instructions here, and perform the procedure. That's all you need to do:
http://www.obitalk.com/forum/index.php?topic=11384.0
There are no release notes.
I have successfully downloaded the new firmware. Yes, I triple checked. GV did not come back up as the SP1 choice. Nothing worked at all.
I clicked the "GV set up" on the dashboard and it reads that it's connected; however, my phone number does NOT show up.
I can call out to local #s only, like my cell phone, but my home number shows as "restricted" on the cell phone, with no number showing. Additionally, NO calls inbound to the home # can reach us, and everyone receives the "GV customer you called is not available" or whatever its exact phrase it.
Moreover, I deleted the device - reset it following the instructions and GV automatically came up as the SP1, but again with NO associated # and the aforementioned problems are still happening.
I didn't change a thing with my Google data - esp the phone number. Logging in to GV has been useless too -- the damn number has vanished with the upgraded firmware.
Any ideas??
drgeoff:
Quote from: LimitDown on June 28, 2016, 09:22:09 pm
Logging in to GV has been useless too -- the damn number has vanished with the upgraded firmware.
Are you saying that your GV number is not showing under "Your number" as in the screenshot below? If yes, that cannot be caused merely by upgrading your Obi's firmware.
SteveInWA:
Quote from: LimitDown on June 28, 2016, 09:22:09 pm
Quote from: SteveInWA on June 26, 2016, 07:53:40 pm
Just read my instructions here, and perform the procedure. That's all you need to do:
http://www.obitalk.com/forum/index.php?topic=11384.0
There are no release notes.
I have successfully downloaded the new firmware. Yes, I triple checked. GV did not come back up as the SP1 choice. Nothing worked at all.
I clicked the "GV set up" on the dashboard and it reads that it's connected; however, my phone number does NOT show up.
I can call out to local #s only, like my cell phone, but my home number shows as "restricted" on the cell phone, with no number showing. Additionally, NO calls inbound to the home # can reach us, and everyone receives the "GV customer you called is not available" or whatever its exact phrase it.
Moreover, I deleted the device - reset it following the instructions and GV automatically came up as the SP1, but again with NO associated # and the aforementioned problems are still happening.
I didn't change a thing with my Google data - esp the phone number. Logging in to GV has been useless too -- the damn number has vanished with the upgraded firmware.
Any ideas??
You don't have an OBi problem. You have a Google Voice problem. You are signed into the wrong Google account -- one that doesn't have a Google Voice number. This easy to do by mistake.
Log out of ALL things Googley in your web browser, including Gmail, Docs, Maps, Voice, etc. Clear your browser's cache, cookies and history. Close and reopen the browser. Log in again, paying careful attention to using the correct Gmail address and password that is associated with your Google Voice phone number. If you don't see the exact two words, "Your number" on the left side of the web page, then you are either still logged onto the wrong account, or your Google Voice phone number was reclaimed (taken back by Google) for lack of use.
You can use the tool linked below to have Google send an automated email note to the correct Gmail address that hosts the number. Of course, you must have kept a record of any Gmail accounts you created, so you can go look for the note.
http://www.google.com/support/voice/bin/answer.py?hl=en&answer=115100&topic=29345
LimitDown:
Quote from: SteveInWA on June 29, 2016, 07:06:26 am
Quote from: LimitDown on June 28, 2016, 09:22:09 pm
Quote from: SteveInWA on June 26, 2016, 07:53:40 pm
Just read my instructions here, and perform the procedure. That's all you need to do:
http://www.obitalk.com/forum/index.php?topic=11384.0
There are no release notes.
I have successfully downloaded the new firmware. Yes, I triple checked. GV did not come back up as the SP1 choice. Nothing worked at all.
I clicked the "GV set up" on the dashboard and it reads that it's connected; however, my phone number does NOT show up.
I can call out to local #s only, like my cell phone, but my home number shows as "restricted" on the cell phone, with no number showing. Additionally, NO calls inbound to the home # can reach us, and everyone receives the "GV customer you called is not available" or whatever its exact phrase it.
Moreover, I deleted the device - reset it following the instructions and GV automatically came up as the SP1, but again with NO associated # and the aforementioned problems are still happening.
I didn't change a thing with my Google data - esp the phone number. Logging in to GV has been useless too -- the damn number has vanished with the upgraded firmware.
Any ideas??
You don't have an OBi problem. You have a Google Voice problem. You are signed into the wrong Google account -- one that doesn't have a Google Voice number. This easy to do by mistake.
Log out of ALL things Googley in your web browser, including Gmail, Docs, Maps, Voice, etc. Clear your browser's cache, cookies and history. Close and reopen the browser. Log in again, paying careful attention to using the correct Gmail address and password that is associated with your Google Voice phone number. If you don't see the exact two words, "Your number" on the left side of the web page, then you are either still logged onto the wrong account, or your Google Voice phone number was reclaimed (taken back by Google) for lack of use.
You can use the tool linked below to have Google send an automated email note to the correct Gmail address that hosts the number. Of course, you must have kept a record of any Gmail accounts you created, so you can go look for the note.
http://www.google.com/support/voice/bin/answer.py?hl=en&answer=115100&topic=29345
Yes there is a # on the lower left of the page, but isn't mine. GV couldn't have reclaimed my # for lack of use, because it was used every day for four years.
Btw, I thought it might be a GV issue, but happened with the OBI update. I'll try the Google link route next.
Thanks.
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