OBI100 says need firmware update to use GV, but already using latest version
SteveInWA:
The reason it happened when you performed the OBi firmware update, was because the update necessitated re-authenticating your OBi device with your Google Voice account. You were logged into the wrong Google account when you did that, so now your OBi device can't access the GV account that holds your GV phone number. You will need to find the correct Google account.
If/when you do find the correct Google account, you need to be logged into that account in your web browser, and then press Ctrl-T to open a new browser tab, leaving the GV web page open in the first tab. Then, log into your OBiTALK dashboard, click on your OBi, click on SP1 or SP2, whichever one you use with GV, and then, after getting past the 911 call warning, click the link to "Replace Google Account Credentials". Look closely at the Google username it displays, and make sure it is for the correct Google Voice account. Submit your change and wait for the OBi to reboot. That will fix it.
LimitDown:
Steve,
I REALLY appreciate your prompt and well informed responses but there is another problem I suppose: I have never had a different Google account. I am using my one and ONLY gmail account, and what I assume is my only Google account. I have had to change the password, but never the gmail account/email.
Thanks again.
SteveInWA:
Enter your Google Voice phone number into the username assistance tool webpage I posted.
You will see one of two results: If it says "The number, xxxxxxxxxx, you provided does not appear to be a Google Voice number." then your number was reclaimed. If it says this:
"We've sent you an email message with login instructions for Google Voice associated with your (xxx) xxx-xxxx number. An email was sent to your gmail.com account username associated with Google Voice. Please check your gmail.com account for your login information.
If you have multiple accounts with gmail.com, try checking all the accounts. If the email from this page doesn't seem to arrive, you might check your Spam folder in case the message got misrouted. Please make sure that your inbox is not full so that this message does not bounce."
Then you do, in fact, have some other Google/Gmail account.
People often say "I only have ONE account, and I am sure about it", but this tool is the official source of information.
LimitDown:
Could it be that I simply changed my name as it appears on the web? I did that some time ago; however, I have never had another gmail account. Would the new name be treated as a separate account?
Thanks again.
SteveInWA:
Quote from: LimitDown on June 30, 2016, 02:45:28 pm
Could it be that I simply changed my name as it appears on the web? I did that some time ago; however, I have never had another gmail account. Would the new name be treated as a separate account?
Thanks again.
No. That has nothing to do with it.
Did you enter your phone number into the username assistance web page? Which answer did it give you?
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