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Author Topic: $10 support for one year  (Read 16401 times)
justme
Newbie
*
Posts: 10


« on: May 19, 2016, 05:55:19 am »

Really upset that Obi didn't inform its users about this change.  I paid last night as I couldn't use the phone.  Let us know in advance, don't block the calls.
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Brisk
Jr. Member
**
Posts: 25


« Reply #1 on: May 19, 2016, 06:26:48 am »

There's two ways to update firmware even if your device is out of warranty or you lack a support subscription.

The first is by dialing ***6, 1.

The second is by manually downloading the firmware file and updating. For example,
https://www.obitalk.com/forum/index.php?topic=11256.msg73954#msg73954

Neither of these methods require the use of the Obitalk portal.
« Last Edit: May 19, 2016, 08:54:12 am by Brisk » Logged
SteveFeinstein
Newbie
*
Posts: 1


« Reply #2 on: May 19, 2016, 02:16:19 pm »

For what it's worth, I tried the ***6 method first, and it seems that it was unable to locate anything newer than what I had installed.   I then tried downloading and installing manually, and that worked very nicely.

I suspect that someone will eventually update something that will allow ***6 to work, but as of now I think it's not pointing to a newer update.

There's two ways to update firmware even if your device is out of warranty or you lack a support subscription.

The first is by dialing ***6, 1.

The second is by manually downloading the firmware file and updating. For example,
https://www.obitalk.com/forum/index.php?topic=11256.msg73954#msg73954

Neither of these methods require the use of the Obitalk portal.
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SteveInWA
Hero Member & Beta Tester
*****
Posts: 3967



« Reply #3 on: May 19, 2016, 05:14:22 pm »

Guys, there are already 20 or so discussions on this topic.

Read and follow the instructions here:  http://www.obitalk.com/forum/index.php?topic=11384.0
« Last Edit: June 25, 2016, 02:02:45 pm by SteveInWA » Logged

Scotty3
Newbie
*
Posts: 1


« Reply #4 on: June 25, 2016, 08:48:31 am »

Thanks much, Steve.  After years of use, I suddenly couldn't make/get calls due to "not being configured" without any notification.   Attempts to reconfigure on the Obitalk site got me an endless loop, and a message saying that I might need to pay $10 for "Premium" support, which is really any support at all.  Thanks to you, the firmware update did the trick.  Saved me $10 and the hassle of dealing with tech support.  it seems clear to me that Obi did this deliberately to get $10 from all users rather than notify us to update firmware.  Thanks again to you and any others who contributed.   Smiley
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SteveInWA
Hero Member & Beta Tester
*****
Posts: 3967



« Reply #5 on: June 25, 2016, 02:04:16 pm »

No, there was no deliberate action by Obihai that caused this mess.  It was caused by an authentication issue with Google accounts.
« Last Edit: June 26, 2016, 12:02:39 pm by SteveInWA » Logged

DrJay
Jr. Member
**
Posts: 43


« Reply #6 on: June 26, 2016, 07:29:50 am »

Sunspots. Sunspots caused it.

Wrap your OBiHAI in at least five layers of aluminum foil to prevent this from happening again.

You're welcome.
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SteveInWA
Hero Member & Beta Tester
*****
Posts: 3967



« Reply #7 on: June 26, 2016, 12:04:31 pm »

Sunspots. Sunspots caused it.

Wrap your OBiHAI in at least five layers of aluminum foil to prevent this from happening again.

You're welcome.

I prefer using a Faraday cage.
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