Star codes and phonepower
2ooarmz:
Quote from: 2ooarmz on May 27, 2016, 02:20:27 pm
Phonepower answered me--see below. Given their answer, I put everything back to the ObiTalk settings--which seemed like to correct thing to do.
My mistake...actually, I changed code 18 to both:
*78, Do Not Disturb, set($Dnd,0)
and
*79, Do Not Disturb, set($Dnd,0)
I tried one then the other, with both check boxes unchecked each time, but it didn't matter -- our line doesn't get put into DND mode--people can still call us.
ianobi:
Ok, so know we know a lot more. Star Codes should be sent to Phonepower except for *78 and *79. DND is not a feature I use, so I have done some testing today and now see how it works. Sorry for my slowness getting to this point.
Make sure only *21 is sent to Phonepower by setting this:
Service Providers > ITSP Profile A > General > DigitMap:
(*21|1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*#]@@.)
*78 sets DND. This should show a check mark in this box:
Voice Services > SP1 Service > Calling Features > DoNotDisturbEnable
If this is checked when an OBi device receives an incoming call it replies with the SIP message “486 Busy Here”. The calling party then gets a busy signal.
*79 unsets DND. This should show as no check mark in this box:
Voice Services > SP1 Service > Calling Features > DoNotDisturbEnable
Please ensure that this is set:
Physical Interfaces > PHONE Port 1 > Calling Features > StarCodeProfile: A
Also check that these are correct:
Code17 *78, Do Not Disturb, set($Dnd,1)
Code18 *79, Disable DND, set($Dnd,0)
With me it works fine with an OBi110 and an OBi1032. I get no change in dial tone after setting DND, so I cannot say where your fast busy is coming from. It’s normally an indication that the OBi has not accepted whatever digits you have dialled.
Please try setting DND and checking what shows here:
Voice Services > SP1 Service > Calling Features > DoNotDisturbEnable
Then unset and check it unsets correctly.
2ooarmz:
Good grief, still no joy! The star codes are a screwed up mess! >:(
Here (the image) is how my settings are set ... the settings that I changed, or put back, as the case may be. In other words, the only item that is not in its original state is the DigitMap code.
I dialed *78 and as usual, immediately heard that fast busy signal sound. Nevertheless, I dialed our number and the phone rang!
~~ (I was so hoping that I would hear whatever a caller is supposed to hear when the person being called has their phone in DND mode. But no, not only did the phone ring, it was answered [someone else here answered it, just to be sure that a real phone conversation could take place.)
I also dialed *79, and yes, heard that busy signal sound.
With both of those calls, the DoNotDisturbEnable check boxes remained in the unchecked state.
BTW, why are there 3 check boxes and which one should be checked?
Here is the call log showing those calls:
Call 1 05/28/2016 11:25:09
11:25:09 From 'WIRELESS CALLER' SP1(xxxxxxxxx) To PH1 << The call after the *79 call.
11:25:09 Ringing
11:25:12 Call Ended
Why isn't the *79 call showing on the log? (Call 2 ??)
Oh well. Like with *78, all I got was the fast beep beep beep.
Call 3 05/28/2016 11:23:23
11:23:23 From 'WIRELESS CALLER' SP1(xxxxxxxxxx) To PH1
11:23:23 Ringing
11:23:34 Call Connected
11:23:40 Call Ended
Call 4 05/28/2016 11:19:54
11:19:54 From PH1 To SP1(*78) << No more voice announcement, just beep beep beep.
11:19:54 Call Connected
11:19:57 Call Ended
I also checked the local web page and the settings there, mostly, matched those on the Obi dot com page. "Mostly" because the DigitMap had a much longer code, this code:
(**|[3469]11|0|00|1xxxxxxxxxx|<1>[2-9]xxxxxxxxxS0|*21|*53xxxx|*6[027]xx.|[789]2xx.|*73|*74[0-1][0-9]*xxxxxxxxxx|*75[0-1][0-9]|011xx.|xx.|(Mipd)|[^*#]@@.|*21|1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*#]@@.)
(Hopefully, I haven't given away any crucial bits of info by showing that code! :-\)
[Oh, I recently discovered that *78 & *79 aren't the only ones that don't work. I haven't tried them all, but have tried enough to be confident that the only star code that works is *21
Oh, here's another a fun fact (insert sarcasm here!) ... sometimes, after I dial *78, that fast busy signal remains on the line until I dial *79. And any incoming calls during that time are immediately forwarded directly to our VM.
But, if dialing star *79 does not bring back a dial tone, then we have to unplug the device from the wall and re-plug it.
If you haven't already guessed, we're having fun times here!!
Okay, I am my wits end; until there's more for me to try, my thought about star codes is: who needs them?!
Oh, hopefully my image will attach to the message.
ianobi:
Quote
Why isn't the *79 call showing on the log? (Call 2 ??)
*78 and *79 should not be showing in the Call History. They should be intercepted by the OBi202 and used internally for switching DND on and off.
Quote
(**|[3469]11|0|00|1xxxxxxxxxx|<1>[2-9]xxxxxxxxxS0|*21|*53xxxx|*6[027]xx.|[789]2xx.|*73|*74[0-1][0-9]*xxxxxxxxxx|*75[0-1][0-9]|011xx.|xx.|(Mipd)|[^*#]@@.|*21|1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*#]@@.)
This is a mess! Looks like Phonepower are provisioning their digitmap at every reboot and then the OBi is adding the digitmap I asked you to input.
In the OBi Expert Pages check both boxes next to:
Service Providers > ITSP Profile A > General > DigitMap
Then hit submit. At least then you should only have the Phonepower default digit map.
Quote
With both of those calls, the DoNotDisturbEnable check boxes remained in the unchecked state.
BTW, why are there 3 check boxes and which one should be checked?
My apologies here. I should have said when observing a setting always look at the web page. It will show the exactly how the device is set. DND will only show a change on the web page (left hand box). However, I do not think you will see it as *78 seems to be going out on sp1 instead of being used internally by the OBi202.
Check these on the web page:
Star Code Profile A
Code17 *78, Do Not Disturb, set($Dnd,1)
Code18 *79, Disable DND, set($Dnd,0)
Sorry, running out of ideas here. Short of doing a total reset of your OBi202 and that's a bit scary ...
2ooarmz:
Quote
In the OBi Expert Pages check both boxes next to:
Service Providers > ITSP Profile A > General > DigitMap
Then hit submit. At least then you should only have the Phonepower default digit map.
It won't let me check both, just one or the other ('default' or 'Obi').
Quote
This is a mess! Looks like Phonepower are provisioning their digitmap at every reboot and then the OBi is adding the digitmap I asked you to input.
Should I go back in to the local web page and change that "messy" code? If so, to what?
Quote
Check these on the web page:
Star Code Profile A
Code17 *78, Do Not Disturb, set($Dnd,1)
Code18 *79, Disable DND, set($Dnd,0)
Yes, that is what is entered in the local web page, and in the 'expert' page.
Quote
*78 seems to be going out on sp1 instead of being used internally by the OBi202
Anything else I can do to get *78 to be used internally by OBI?
Then, there's all the other star codes that aren't working. What to do, what to do...
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