Obitalk and autodialer

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TerryaG:
Hi Folks,

I have a Control Products HS-700 Homesitter autodialer for notification of power failure, temperature, and water intrusion detection:

http://www.protectedhome.com/homesitter-p-118-l-en.html

This product has worked fine for a couple years with my existing Vonage setup, but it fails to dial out when I attempt to connected to my Obi200.  When I lift another phone after the dialout sequence I can hear the announcement, but there's just a dial tone in the background.  Otherwise my Obi works completely fine with Google Voice and my existing landline phones.  I have used it fairly extensively in order to test it.

Anyone know if there's anything I can do to get it to work?

Thanks!

Terry

SteveInWA:
Hi Terry:

How, exactly, is the device connected to your OBi?  Did you wire the OBi into the home's telephone wiring, or is the Homesitter plugged directly into the OBi's phone port, or via a splitter jack?  It sounds like a wiring issue to me.  Try connecting nothing but the Homesitter, directly to the OBi's RJ-11 jack.

I didn't research the specs for the device, and this is just a crazy SWAG, but does the device have a pulse/tone dialing setting or switch?  If so, make sure is is using touch-tone dialing.

drgeoff:
The device's manual states that it is touchtone only.

TerryaG:
Hi Guys, thanks for the replies and sorry for my late response.  I thought I was set up for auto notification of posts, but apparently not.

It is connected via my home phone wiring.  It uses tone dialing.  I can move the main plug that goes to my house wiring from my Vonage to the Obi back and forth.  And as I said, the dialer works perfectly fine when connected to the Vonage box, but not the Obi.  There is virtually no difference between the Vonage and Obi configurations as far as wiring.  So that rules out any wiring issues. 

Control Products does not provide any support for troubleshooting VoIP issues.

Any other thoughts?  Is this something that Obi Tech Support could address?

TG

drgeoff:
1. Are you sure it is dial tone that you hear in the background of the announcement?

2. Point your browser at the OBi's IP address on your LAN and log into its GUI. (admin and admin are the defaults.) Click on Status, then Call History. The right hand column shows the called numbers as sent to the Service Provider after any mangling by the digit maps in the OBi. Check that the one(s) from the autodialler are what you expect.

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