Obitalk and autodialer
TerryaG:
OK, I just did a re-test. Answers your questions:
1. It is DEFINITELY dial tone. I patched a real phone into it using a Y splitter. I can simultaenously hear dial tone and the autodialer attempting to dial out. But it doesn't try to detect whether connected or not. It just assumes the call has been connected at some point and repeatedly announces the alarm for one min. (in test mode) with the dial tone also audible in the background. (Foreground actually.)
2. I checked the Obi Call History Log per your instructions, and there are no entries for outgoing calls during this test.
I tried dialing out using from the same outlet using a regular phone and it worked fine, so connection there appears to be OK. Also tried dialing in with my cell phone and that worked fine also. Something funky with the autodialer obviously. But like I said, works fine with the Vonage, so don't understand that.
Thanks!
Terry
TerryaG:
Also, I tried opening a ticket with Obihai, and the following is the response I got. I know we've been down this path before in a separate post and I discovered that it was better not using any port forwarding, but they seem to be implying that there are ports that need to be forwarded. Any thoughts/opinions?
Hi,
We do not have the information and the OBi device is not compatible. There is the option of opening certain port within your router. Please click link: http://www.obitalk.com/info/faq/Troubleshooting-sec/ports-to-keep-open-on-my-router
Best Regards,
Obihai Technology
drgeoff:
Over the last weeks the responses I have seen people quote from Obihai tech support has caused my opinion of Obihai tech support to nosedive.
This has nothing to do with port forwarding.
If you are hearing dial tone after the dialler has gone off-hook and dialled digits it can only come from the OBi or elsewhere. Wherever from, that source does not believe it has received any dialled digits.
It isn't clear to me if you have tried the autodialler connected directly into the OBi's PHONE jack with absolutely no other wiring involved. If you haven't please do that.
If still not working:
Log in to the Obi local web GUI, click on Physical Interfaces, click on Phone Port and ensure that under Port Settings the DTMFRxMode is set to Hardware. (That is the default)
In the same section. ensure that Impedance is the default value.
Also in that section you can also try increasing the ChannelRxgain.
TerryaG:
First of all, thanks for your continuing help drgeoff, I appreciate it!
I had not tried it directly attached to the Obi. I have done that now with no change in results. I checked the items you indicated, and they were all set to default values. I tried changing the ChannelRxgain to +1, but no difference.
I realized that when having a handset connected simultaneously via Y cable that the autodialer won't dial if the handset is off-hook during the dialout sequence. So this time I waited a few seconds to give the autodialer a chance to dial, then lifted the handset. The autodialer dials and it rings once, then I hear a a fast busy and/or a message saying the call can't be completed.
Hope that helps. Thanks again for your help!
Terry
SteveInWA:
Perform all tests with the Homeseer device connected directly to the OBi via a telephone cord to the OBi's RJ-11 jack. Do not test via the home's wiring.
The fact that you hear a dialtone on the OBi after the Homeseer dials means that the OBi isn't getting a sufficiently high enough audio level of DTMF from the Homeseer, or conversely, the signal is too high, and/or the signal is distorted, such that the OBi can't recognize the DTMF. This is probably the Homeseer's fault.
Why don't you contact them for support? Perhaps the gizmo has some settings in that regard.
You can experiment with the ChannelRxGain setting, both up and down, to see if you can find a "sweet spot". This setting controls the amplifier gain on the OBi, when it is receiving a signal from the telephone, or in this case, from the Homeseer dialer.
Remove both check marks to the right of any setting to be able to edit that setting.
Do NOT listen into the audio from a telephone on a splitter. That is significantly altering the impedance and gain of the signal.
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