Failed to update device 300964268. Please try again later. please help!

[redbordeaux]

Hi my obi will not allow me to make outgoing calls. it says that there is a google voice service password error.  wants me to log in and sync my google voice passwords.  When i get to that point, it tells me I have to update the device, and says click "OK" to update firmware.  That is when i get :

Failed to update device 300964268. Please try again later.

which i cannot seem to get around.  any idea?  thanks

[SteveInWA]

Read and follow the instructions:  https://www.obitalk.com/forum/index.php?topic=11252.msg73904#msg73904

[redbordeaux]

sorry if this is a noobie and somewhat idiotic follow up, but when I put IP address into browser, it looks for an authentication user ID and PW.  It is not the ID and PW that I use to get into my obi dashboard.  Any idea where to find that information?

[Mango]

The defaults are admin / admin.  If you changed the password and forget what it was, you can perform a factory reset:  https://www.obitalk.com/info/faq/Troubleshooting-sec/How-to-Factory-Reset

[redbordeaux]

Thank You Mango, Thank You Steve!!!