Allow only calls to Google Voice to be accepted at CallCentric?
Ember1205:
Thanks for the response, SteveInWa.
I've had NMR before, and it sort of worked but I hated the fact that it always rang my phone once. Is there a way to get the Obi or even CC to ignore the first ring for those calls that are being forwarded to NMR?
I think I'm going to get to work on writing a script to sync my GV Contacts to the CC Phone Book... This is frustrating.
SteveInWA:
Quote from: Ember1205 on July 15, 2016, 05:25:29 pm
Thanks for the response, SteveInWa.
I've had NMR before, and it sort of worked but I hated the fact that it always rang my phone once. Is there a way to get the Obi or even CC to ignore the first ring for those calls that are being forwarded to NMR?
I think I'm going to get to work on writing a script to sync my GV Contacts to the CC Phone Book... This is frustrating.
We've given you several solutions to minimize the inconvenience of robocallers. It's never going to be perfect. Think of the single ring as if you are playing the video game DOOM, and the ring sound you hear is the sound of your blasting the caller with your BFG. Embrace it. There are so many more important things to worry about in life.
Taoman:
Quote from: Ember1205 on July 15, 2016, 05:25:29 pm
I've had NMR before, and it sort of worked but I hated the fact that it always rang my phone once. Is there a way to get the Obi or even CC to ignore the first ring for those calls that are being forwarded to NMR?
Use the Spam Probability ratings from TrueCNAM that Callcentric provides.
Make a call treatment that says any call with a Spam call probability rating of Medium or High gets routed to "Error message: Number disconnected." Place this call treatment above any Nomorobo call treatment you might make.
Note: My experience has been that TrueCNAM catches about 75% of the calls that Nomorobo catches. So you still need the simulring Nomorobo call treatment as your last call treatment. But when TrueCNAM blocks a call the phone won't ring at all.
Also, routing to "Error message: Number disconnected" only works with calls directly to your CC DID number. It uses early media so the message won't be heard for calls forwarded from Google Voice. For that I route to Calling Card which is actually quite effective.
Ember1205:
Thanks, Taoman.
I have created an address book called "Blocked" that I have been manually adding numbers into. These -happen- to only be numbers that have called the CC number directly and didn't dial through GV. There's a reasonable chance that the rules I have in GV would have discouraged if not prevented the call. I didn't realize that it wouldn't work with GV calls that were forwarded, but that's ok because I directly block those numbers in GV anyhow AND add them to the CC phone book.
The TrueCNAM SPAM ratings for all of these numbers is "Low". Is there someplace we can click a link or submit a report to get the probability rating raised? Because all of my issues are with numbers that are being classified as "Low", I hadn't yet put in the SPAM rating based treatment, but I guess I should. :)
CC allows me to have the phone book, and I can import phone books instead of manually typing things in. I've even found a script to auto-download my GV Contacts to a CSV file, but am finding absolutely nothing in the way of a similar script to auto-upload the resulting CSV file.
My hope would be to ultimately achieve an ideal with being able to ONLY route calls through CC if the users is in my Allowed phone book, directly blocking numbers that I've pointedly shut down, and everyone else just sort of sits in limbo and then goes to voicemail. By adding a number in GV to the Allowed list, and it syncing over to CC, updates would be reasonably quick and very easy. It's this last piece that I haven't found any sort of solution for as of yet.
Maybe we could all hit CC up with a feature request to allow the CC system to read our contacts directly out of our Google accounts. :)
SteveInWA:
Quote from: Taoman on July 15, 2016, 06:56:34 pm
Quote from: Ember1205 on July 15, 2016, 05:25:29 pm
I've had NMR before, and it sort of worked but I hated the fact that it always rang my phone once. Is there a way to get the Obi or even CC to ignore the first ring for those calls that are being forwarded to NMR?
Also, routing to "Error message: Number disconnected" only works with calls directly to your CC DID number. It uses early media so the message won't be heard for calls forwarded from Google Voice. For that I route to Calling Card which is actually quite effective.
Good point, and btw, I only use Google's own "Global Spam Filter" feature for my GV calls. I don't do any additional processing on those calls when forwarded to CC, and I haven't found it to be a significant issue. As always, YMMV.
A bit OT, but another great tool for blocking calls to smartphones is the "Hiya" app (it was formerly known as "Whitepages", but I guess millennials have never seen a paper phone book, so they had to change the name). It uses a combination of third party data broker information and the FCC and FTC spam caller lists. It's extremely effective.
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