Trying to understand the Google Voice situation...
turnstyle:
Hi all, I've been happily chugging along with my Obi100 + Google Voice for perhaps five years now.
I'm a bit unclear on the recent situation, would somebody kindly help clarify which of these scenarios sums it up?
1) Google changed something about how Google Voice works, such that the Obi needs to be updated to keep working with Google Voice. Obihai decided to start charging for upgrades via what I gather is an annual service plan. imho, I think it's reasonable for Obihai to want to be paid for maintaining the software if Google makes changes -- however, I also think Obihai has done a rather poor job of communicating what's going on -- as it is now, I kind of feel like they took my device "hostage" (even if I would otherwise think it reasonable to pay for an update).
2) or, Obihai effectively 'broke' a working device, and now wants me to pay to make it work again -- if this more accurately describes the situation, that would be pretty bad, imho.
Is one of those a more accurate description? Or is there perhaps a better way to understand what is going on?
Thanks kindly, still trying to figure out what to do.
As it is, I'm suddenly questioning whether Obihai is a straight shooter.
drgeoff:
Neither scenario is correct. Nor is it true that you need to pay anything to keep GV working on your OBi100.
There have been umpteen posts on this over the last week. Have you not read them or do you not understand them?
Mango:
It's impossible to say whether the problem was Google-caused, Obihai-caused via human error, or Obihai-caused intentionally. We can speculate that Obihai is preparing to be sold to Google, in danger of going bankrupt so they've laid off most of their staff, or they've simply realized that their users will put up with anything in exchange for free phone service. However, unless one or the other releases an official statement (and the odds of that happening are all but zero), all we can do is in fact speculate. One thing you're absolutely correct about is that Obihai's response to the problem blows. I just checked and OBi-latest.fw is still 2872. They clearly have no interest in fixing this problem or updating the official firmware thread.
If you haven't already, you can update your firmware manually and avoid the $10 fee: http://www.obitalk.com/forum/index.php?topic=11256.msg73954#msg73954
turnstyle:
Sorry, going back a step, now it seems to be working -- I haven't done anything at my end (no changes to the firmware, or accounts, or anything).
Is it possible this was just a temporary hiccup?
Is there some reason I should be applying that old firmware -- if it is now back to working again?
My recollection is that over the last week or so, it stopped working a few times -- each time I went to Obitalk, and it started working again -- but only the most recent time (I think this past Friday) did I first see the message about having to pay $10.
The sad bit is -- I really wouldn't mind paying something, it has served me well -- but the situation now is somewhat baffling -- I hope they pull it together.
Thanks again...
SteveInWA:
Quote from: turnstyle on May 30, 2016, 01:38:41 pm
Sorry, going back a step, now it seems to be working -- I haven't done anything at my end (no changes to the firmware, or accounts, or anything).
Is it possible this was just a temporary hiccup?
Is there some reason I should be applying that old firmware -- if it is now back to working again?
My recollection is that over the last week or so, it stopped working a few times -- each time I went to Obitalk, and it started working again -- but only the most recent time (I think this past Friday) did I first see the message about having to pay $10.
The sad bit is -- I really wouldn't mind paying something, it has served me well -- but the situation now is somewhat baffling -- I hope they pull it together.
Thanks again...
Just do this:
Download and save the .fw file from this link: http://fw.obihai.com/OBi110-1-3-0-2886.fwPick up the phone attached to your OBi and dial ***1 and write down the IP address that it reads to you.Open a web browser to that address.Log into your OBi device. The default username and password are both adminClick System Management-->Device Update-->Firmware Update-->Select file to update firmware.Browse to the file you downloaded and select it.Click the "Update" button.
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