Help with echoes and disconnects.
2ooarmz:
We have a new Obi202 that we use with our phonepower.com VOIP. We've been having other issues, but this issue, hopefully may be an easier fix.
1. So, how can I reduce, or eliminate echoes?
2. How can I prevent unexpected disconnects.?
1. The echo is mostly very faint and far away sounding; but when I dial a particular number the echo is more noticeable. And the person at the other end of the line complains that I sound like I'm underwater.
2. During calls, to this same particular number, the call disconnects after about 25-30 minutes---for no apparent reason.
I wonder if the person I'm calling is the one with the problem line because I had these same issues, calling this same person, with our Grandstream device.
At any rate, is there a setting (or code) that would reduce/eliminate disconnects ?
Thanks!
Taoman:
It's hard to say where the problem is but I doubt it is your OBi device. Do you have any other VoIP providers configured on your device? Like Google Voice? If so, do you have similar problems using that line?
I would suggest you download the Phonepower softphone and install it on your computer. Make the same calls with the softphone and see if you get the same or different results than when using your OBi.
I had a PhonePower subscription for a year but I rarely used it (except for E911) because I thought the call quality was inferior when forwarding from GV. I know a lot of people use and like PP but I find providers like VoIP.ms or Callcentric or even Google Voice have more consistently good call quality than PP. But that was only my personal experience and I was forwarding calls from Google Voice. Others may disagree.
Edit: When you get the disconnects are you also losing registration? You may wish to try changing your X_UserAgentPort to 12060. If I remember right, my connection to PP was more stable after making this port change.
Lavarock7:
Recently I have spoken with two people and had echos. They were using Bluetooth headsets and when turned off, the problem disappeared.
Probably not your problem but worth asking.
2ooarmz:
Thank you Taoman & Lavarock7 for your responses!
@Taoman
I don't have any other VOIPs.
I can't use the softphone (no microphone).
I don't lose registration with disconnects; I'll see about changing the X_UserAgentPort though; couldn't hurt--could it?
I thought there was a setting that could be changed that affects echoes; I just don't know where it is, or what to input, if there is such a setting.
@Lavarock7
Good thought; but no, don't have Bluetooth (prefer white teeth! ;D )
drgeoff:
I interpreted Lavarock7's post as meaning that the Bluetooth devices were in use, not by him, but at the other end of those calls with echo.
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