Obi202 - Phone Not Ringing...sometimes
StudioD:
I find the Callcentric site unnecessarily difficult to figure out.
On my Dashboard, where it shows Calls Received, each incoming call is shown twice but it doesn't show whether it was sent to an extension. So when I click on View Complete Report, each incoming call is shown 3 times. One shows the Spam Probability, another one shows it was forwarded to EXT 100, and the third one shows it was forwarded to the NoMoRobo number.
To answer your question, yes each call shows it was forwarded to EXT 100 but the phone never rang.
As for my call treatments, I only have one set up...
REDIRECT CALL TO: Simultaneous Ringing
1. Send to my extension; 100 - default extension; Ring for 25 seconds
Send to this number; [NoMoRobo number]; Ring for 25 seconds
2. Calling Card
I have no idea why there is a mandatory Step 2 entry above where I have to select from Calling Card, Fax or Busy Tone. All I want to do is simultaneously ring my 'extension' and NoMoRoBo, but the only way to do that is to use this call treatment that requires that other entry about the calling card, etc. I have no idea how to answer that dropdown.
To your final point, I don't have any entries in my CC phone book and it wouldn't have mattered in this case anyway because the callers were an insurance company and a bank, from numbers I would not have known in advance.
SteveInWA:
Change the "Ring for" value from 25 seconds to 30 seconds. Google Voice rings forwarding numbers for approximately 25 seconds (give or take a couple of seconds depending on network varibility). Your rule could send valid callers to the "Calling card" entry at the 25 second mark.
Also, set up Callcentric voicmail if you haven't already done so. It's free. Change the #2 destination from "Calling card" to "Voicemail".
See my screenshot for an example.
StudioD:
OK, I changed it to 30 seconds but that probably won't help if it's not ringing at all in the first place, right?
I don't want to set up CC voicemail because my cordless phone base already has a physical answering machine that I enabled to pick up after 5 rings as a fallback if GV doesn't kick in for some reason. I don't want to juggle 3 possible locations for VM so I just changed #2 to Busy Tone.
Finally, under Additional Options the Called Number was set to Any instead of my CC DID. I changed it as your screenshot suggested, but would that be the cause of my phone not ringing? I assume 'Any' would include my CC DID and should still ring.
SteveInWA:
Why don't you just try it and let us know? The busy signal choice for #2 should be fine.
StudioD:
Well it's inconsistent, it seems to ring most of the time but not every time.
I just called from my wife's cell. The phone rang but despite the fact she's in my CC phonebook and caller ID normally shows her name as it's saved in that phonebook, this time the caller ID showed the name as 'Dir Assist Ny'.
Then I tried a test call from the NoMoRobo website and it did not ring, even though NoMoRobo showed it should have.
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