Obi202 - Phone Not Ringing...sometimes
Taoman:
Quote from: StudioD on July 15, 2016, 05:05:19 pm
So when I click on View Complete Report, each incoming call is shown 3 times. One shows the Spam Probability, another one shows it was forwarded to EXT 100, and the third one shows it was forwarded to the NoMoRobo number.
But you didn't answer the most important question. Which of those 3 entries (when the phone didn't ring) had "1 min" listed under Total? Whichever entry shows 1 min is where the call was routed.
As Steve said, change your ring group default extension to 30 seconds ring time.
However, change your Nomorobo ring time to 10 seconds. (this is per Nomorobo instructions. Any action NMR might take will happen within 10 seconds so having a longer ring time accomplishes nothing and can actually cause problems.)
Edit: Some people report having false positives when using Nomorobo. This does not happen if you set your ring time to 10 seconds.
SteveInWA:
Try making calls directly to your CC phone number, not to your Google Voice number.
Call from various other numbers. Document what happens. If the calls don't ring on your OBi, consistently, and / or don't show the correct caller ID or caller ID name, then something is hosed up with your CC number, and you will have to open a ticket with them.
If every call works properly, then call your Google Voice number from the same phone numbers used in the test above, and document what happens.
StudioD:
I called my CC number directly and it was hit-and-miss. Sometimes it rang, other times I got no ringing at either end, just some open line noise on the calling phone like the connection was in progress but never completed.
Calls to my GV number sometimes ring my home number with correct caller ID, other times just ring on the calling end until they go to VM. I'm assuming that on those latter calls, the connection to CC doesn't get completed as was the case when I called the number directly.
I guess I'll open a ticket with CC. It doesn't seem like the problem is with the way I have call treatments set up or anything like that since the number never rings in the first place.
Thanks for the help guys.
voipmvtalk:
Glad I found this to know I'm not alone. Have my GV forwarding to CC. tried both the free number and a paid number from CC and both are hit or miss. Calling CC direct seems to ring the 202 ok. If I call my GV number the first attempt the 202 doesn't ring my phone but if I call right back within a few minutes the follow up calls do ring the phone. All attempted calls show in the CC log so they are getting the forward from GV.
So for some reason the initial call to my GV number does forward to CC but then CC doesn't ring the 202. Any ideas? Is it possible even the paid CC numbers are hit or miss when being called from GV?
SteveInWA:
If every inbound call to your CC number shows up in your CC call log, then this is neither a GV nor CC issue. More likely, you've got an internet service or local network problem causing your OBi to drop its registration to Callcentric.
The symptom of "If I call my GV number the first attempt the 202 doesn't ring my phone but if I call right back within a few minutes the follow up calls do ring the phone." suggests that your own network is the culprit.
Did you manually configure Callcentric on your OBi? If so, log into the OBiTALK web portal, not the local web page interface. Click on your OBi device, then click the trash can icon to delete the Callcentric SP configuration off of the device. Wait a few minutes and watch your OBi to confirm that it reboots.
Then, click the desired SP again, and scroll all the way down to the bottom of the web page. Select the link for OBiTALK compatible service providers. On the next page, select the link for Callcentric. On the next page, enter your Callcentric 1777xxxxxxx user name and SIP password. The portal will configure your OBi with the correct parameters for Callcentric.
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