Obi202 - Phone Not Ringing...sometimes
voipmvtalk:
Quote from: SteveInWA on September 13, 2016, 05:07:36 pm
Quote
Port 2 - SP2 with another GV number set for outgoing calls on Phone 2 port. Incoming calls are GV/SP2 and also CC/SP3. Google chat unchecked.
This is behaving as if you may have Google Chat actually check-marked/enabled, as well as forwarding the calls to your Callcentric number, causing contention to ring that phone port.
Try deleting the SP2 configuration completely off of your OBiTALK dashboard. Then, try some test calls to your GV number, to see if they reliably ring SP3-->Phone 2 via Callcentric every time. If that's the case, then it suggests a problem with your Google Voice configuration for that particular GV phone number.
Ok so I deleted the SP2 config which was google voice completely off Obitalk dashboard. made first test call all my cellphones rang but the obi attached phone did not. I hung up. Immediately called the number again and it rang the obi attached phone like I described before. So again just the 2nd call rings the phone and initial call after long wait period does not. 3rd call rang it fine too. Now if I wait until morning and call the number the first time again it won't ring and all immediate follow up calls will. Strange!
Double checked Chat is unchecked. Callcentric log does show the initial and follow up calls made
I have not received a reply from CC support ticket to see if they have any idea why the initial call placed won't ring the phone.
SteveInWA:
OK, so we eliminated the SP2 configuration as a possible cause, and you can add it back. The next step would be to delete the SP3 configuration, and add it back again, as I explained earlier, using the OBiTALK dashboard's custom settings for Callcentric.
If it still fails after that, then I'd go back to my first guess, that you have some sort of issue with your OBi not being able to register to the Callcentric server.
voipmvtalk:
One other clue maybe. I waited just a couple minutes since my last test and post above. Called again and no ring. Called right back and got a ring. Noticed one thing on the first attempt. My fax line on port 1 let out a small little ring (not enough to pickup). I didn't hear that on the 2nd call right after that did ring port 2. I do occasionally hear little short ring on the fax machine "randomly". Not somebody calling but just what I would call a brief "micro ring" sound.
Maybe I should delete port 1 and test to rule that out too even though that shouldn't really affect port 2. Testing now and will report back in a moment
voipmvtalk:
Ok deleting fax line SP1 didn't make a difference. I just deleted and re-registered CC on SP3. Did a test call and it went through but have to wait a bit for proper test as it may already be "primed" for the follow on calls.
SteveInWA:
The chirp ring could be caused by electrical induction between the conductors of the phone cord. To eliminate the fax machine from the puzzle, it would be helpful to completely unplug the modular phone jack of the cord running to the fax machine. Unplug it from the back of the OBi.
You should make absolutely sure that you are only using a two-wire/two-pin modular phone cord between the OBi and the fax machine. Phone port 1 on the back of the OBi is electrically wired as a RJ-14, four-conductor jack. It has Phone line #1 on the center two pins, and phone line #2 on the outer two pins. Using a 4-conductor phone cord on that port, connected to a fax machine, can cause all sorts of problems.
So: use one two-conductor/two-pin (RJ-11) phone cord between the OBi and the fax machine, and a completely different two-conductor/two-pin phone cord between the OBi and your telephone.
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