Obi202 - Phone Not Ringing...sometimes
SteveInWA:
Quote from: StudioD on June 16, 2016, 08:45:23 am
It took me a couple of days to get back to this project but thank you for the clear step-by-step instructions, they were very helpful.
I didn't realize we could get more than one free DID number from Callcentric on the same account, and I'd been sharing my phone and fax line for so long with my old landline service that I hadn't even thought about doing it differently with 2 free DID numbers on the OBi, so thanks again for the direction.
It's set up as you recommended and seems to be working correctly now. The only bug I've encountered is one call that just kept ringing and did not go to voicemail, but I haven't been able to reproduce that problem so I'm going to hope it was just a one-time glitch with GV.
Anyway, thanks again.
.
Great! Thanks for the feedback, and for being willing to try a different approach. This forum is littered with people who are too stubborn to consider any alternative to whatever way they think things should work.
StudioD:
I thought I had resolved this but it turns out my phone still fails to ring on some calls.
This is frustrating because I've missed important calls and never knew the person tried to call until I got a notification for new Google voicemail.
Any further things I can try to solve this?
Taoman:
Quote from: StudioD on July 15, 2016, 11:32:12 am
I thought I had resolved this but it turns out my phone still fails to ring on some calls.
When did this happen? Callcentric had a couple outages yesterday.
https://www.dslreports.com/forum/r30868118-CallCentric-Callcentric-down
This is why I always have a backup route configured on my OBi(s). That way if my primary route goes down the secondary route automatically takes over and I don't even know there's been an outage unless I look at my call logs. One of my (3) backup routes is a free IPComms DID forwarded to a free Anveo account via SIP URI. Very reliable.
Edit: Yesterday, I actually did realize Callcentric was down because my incoming calls no longer had CNAM.
StudioD:
It happened today. I checked my Callcentric call log which showed the incoming calls marked as "Medium Probability" as being spam (they're not).
I don't think I have a call treatment set up to block spam calls. Instead, I have simultaneous ringing set up in Callcentric to ring both my phone and NoMoRobo. I wonder if that 's somehow causing the problem.
Taoman:
Quote from: StudioD on July 15, 2016, 02:38:49 pm
It happened today. I checked my Callcentric call log which showed the incoming calls marked as "Medium Probability" as being spam (they're not).
I don't think I have a call treatment set up to block spam calls. Instead, I have simultaneous ringing set up in Callcentric to ring both my phone and NoMoRobo. I wonder if that 's somehow causing the problem.
Should be easy enough to figure out just by looking at your call logs.
On the line where Spam Probability is Medium, what is listed under the Extension column? Was the call routed to your extension or not?
If you are using Simulring for Nomorobo then every incoming call should have two entries (depending on how you prioritized your call treatments). If the call was blocked by Nomorobo you should see "1 min" under the Duration Total column for the call to your Nomorobo number. Otherwise it would say 0 min.
IMHO, your Nomorobo call treatment should be your very last call treatment and only gets triggered if your incoming call drops thru all other call treatments above it.
I assume you have friends, family, and known good numbers in your CC phone book? And I'll make the further assumption that they are all in the group called General? If so, I would recommend your first call treatment route all calls from anyone in the General group directly to your desired extension.
If you have any "undesirables" in your phone book that you don't want to ring directly to your extension then just put them into a different group. And then perhaps make a call treatment that sends anyone from that group to purgatory.
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