Error: no service configured
mj56gt:
My Obi110 with GV had been working fine until last night I got an error message of "No Service Configured".
When I went to the dashboard on obitalk.com and tried to configure SP1 with my GV account, I see the message of asking me to pay $10 for firmware upgrade. I also did factory reset and re-adding the device, but still ended up being stuck with the firmware update stage.
I'm not so sure what happened to the original settings: Could someone in my family have incidentally change the settings through button pushing on phone?
So what are my options?
1) Pay $10 and get the firmware update? Would this update allow me to reconfigure the Obi110?
2) Is there a way to download and install a recent version of firmware myself?
Thanks in advance!
Mango:
Many users are experiencing this problem. It is unlikely caused by your family accidentally dialing a code.
You need to do a manual firmware upgrade to avoid the fee: http://www.obitalk.com/forum/index.php?topic=11256.msg73954#msg73954
If you cannot manually update your firmware because you do not know your OBi ATA's admin password, follow the directions to factory reset your OBi ATA: https://www.obitalk.com/info/faq/Troubleshooting-sec/How-to-Factory-Reset
mj56gt:
I really appreciate the pointer! Will try out the firmware update tonight...
Thank you for the help! And have a wonderful day!
Abe1:
I ran into this issue today Jun 14, 2016. I have my Obi100 configured with SP1 for Google Voice and it worked fine till yesterday. Today when I checked, it was on 1.3.0 build 2872 FW. And saw this message on their portal ("Acquiring Service (0)", or "OFFLINE" in ObiTalk DashBoard).
After spending some time googling, found a fix - Manually upgrade the FW to OBi110-1-3-0-2886.fw. Even though it s for OBI110, it will work for OBI100. Just wanted to share this and hope it helps someone out there !!
Abe1:
I ran into this issue today Jun 14, 2016. I have my Obi100 configured with SP1 for Google Voice and it worked fine till yesterday. Today when I checked, it was on 1.3.0 build 2872 FW. And saw this message on their portal ("Acquiring Service (0)", or "OFFLINE" in ObiTalk DashBoard).
After spending some time googling, found a fix - Manually upgrade the FW to OBi110-1-3-0-2886.fw. Even though it is for OBI110, it will work for OBI100. Just wanted to share this and hope it helps someone out there !!
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